CFOtech Australia logo
Technology news for Australian CFOs and financial decision-makers
Partner content
Story image

Helping Western Sydney Local Health District provide a new model of care in the fight against COVID

By Contributor
Wed 15 Jun 2022

Article by PwC Australia.

As a community of solvers, Western Sydney Local Health District (WSLHD) and PwC Australia have created a new model of COVID care. “When Delta cases climbed to over 5000 in a matter of weeks, we had to reinvent how we functioned," says WSLHD chief executive, Graeme Loy.

“With a huge area to cover, working together with another organisation provided a great opportunity we couldn’t handle the health crisis on our own," says WSLHD GM of integrated and community health Jasmin Ellis. With PwC Australia establishing and managing the COVID-19 vaccination hub at Qudos Bank Arena, Loy and the team spoke with Nathan Schlesinger, PwC partner and national health and wellbeing leader. “PwC understood what we needed to achieve, and the challenges we’d face," says Loy.

Developing a new model of care

The acute nature of the pandemic meant it wasn’t possible for WSLHD to tailor an existing solution. Where human meets digital, the teams developed and aligned a new model of care to the NSW Health Agency for Clinical Innovation (ACI) guidelines, and the workforce delivering it. Using different platforms and an entirely new workforce, the model followed agile working methods, over traditional project-based models. “PwC provided essential support, strategy, and change management to hold us together," says Ellis.

Whether developing the right platform to deliver virtual care, managing contact tracing at scale, or setting up testing clinics, the WSLHD team adapted quickly, while training the new workforce to complement existing clinical capabilities. Solving together with PwC Australia, WSLHD were able to successfully manage responsibilities, while feeling safe in handing their patients to a new healthcare provider. “Going to PwC saved us," says Ellis. “We could provide the quality and model of care ACI agreed to, even as numbers dramatically increased."

Human-led, tech-powered - delivering clean data for clear decision making

“It takes people power, knowledge, and clear systems to ensure technology doesn’t fail. Being human-led and tech-powered is key," says Loy. “Through determination and the common goal of care, IT infrastructure and data quality quickly caught up," adds Ellis, providing a trusted data feed to deliver high-quality decisions at pace.

Chris Mason, director in PwC's health and wellbeing consulting practice, says that “in building, earning, and ultimately sharing trust across the different teams navigating new ways of working, it was important everyone felt heard and comfortable that the safety and quality of care would be maintained." The crisis set a new cadence to problem solving at pace - navigating, facilitating, and collaborating together as one team.

While the commissioned provider had to adapt to managing a high volume of patients in a high intensity environment, quickly, the partnership with PwC Australia provided the trust to say, “this is what we needed to do," says Loy. Schlesinger adds the key to success was being human-led and tech-powered, always thinking about the human element first when solving technology problems. 

The team saw achievements in 14 weeks that would have taken 14 years in a normal environment. From IT solutions to forming 12 unique partnerships with the private sector, to introducing a high-flow oxygen model in Westmead Hospital, “a new benchmark has been set”.

Measures of success

WSLHD say the success of the relationship was possible because of the history, trust, and knowledge of working together and PwC Australia’s proven ability to solve complex problems. “The magnitude of change in such a short period of time is a massive measure of success," adds Loy, with WSLHD typically overseeing 70 – 80 patients, suddenly overseeing 4,300 patients at a time.

Working together as a community of solvers.

“Don’t underestimate the power of a pandemic to bring people together," says Loy. United through common cause, the teams shared the drive for delivering sustained outcomes together. “It’s a crisis we all live and work in. It touches everyone we know, and acts as a great motivator to solve problems," he says.

“A mutual trust in the teams ensured ideas were taken in the right way and delivered upon," adds Schlesinger. They rallied around a mutual respect for experience, and a proven track record in delivering and working together. “There has to be trust, open minds, and a willingness to get things done," acknowledging that often the greatest ideas come from thinking in unexpected ways, and realising, “we can do something with that”.

“You have to stop, take stock, document—as well as celebrate wins," says Loy. Recognising there’s been so much achieved by so many in a short period of time, the recognition of what’s occurred and the knowledge of what’s been sacrificed is, “enormous and deserves to be celebrated by all”. PwC Australia and WSLHD have successfully come together as a community of solvers to deliver sustained outcomes in COVID care.

Human-led and tech-powered, it all adds up to The New Equation. To learn more about PwC solutions, contact Chris or Nathan.

Related stories
Top stories
Story image
Tech job moves
Tech job moves - Bitdefender, Cohesity, Fortinet & MODIFI
We round up all job appointments from June 27-30, 2022, in one place to keep you updated with the latest from across the tech industries.
Story image
Digital wallets
NFTs are ready to disrupt the ticketing world
The last few months have seen NFTs wielded by digital creators to take ownership over their craft and content. Now other industries are beginning to understand the real-world value that these nifty decentralised tokens can provide.
Story image
Artificial Intelligence
Juniper study reveals top AI trends in APAC region
Juniper's research shows an increase in enterprise artificial intelligence adoption over the last 12 months is yielding tangible benefits to organisations.
Story image
Infrastructure
New VMware offerings improve cloud infrastructure management
VMware has unveiled VMware vSphere+ and VMware vSAN+ to help organisations bring benefits of the cloud to existing on-prem infrastructure.
Story image
Public Cloud
Public cloud services revenues top $400 billion in 2021
"For the next several years, leading cloud providers will play a critical role in helping enterprises navigate the current storms of disruption."
Story image
Digital Transformation
What CISOs think about cyber security, visibility and cloud
Seeking to uncover the minds of CISOs and CIOs across Asia Pacific, my company recently asked Frost & Sullivan to take a snapshot of cloud adoption behaviour in the region.
Story image
New Relic
How to tackle the great brain drain in the tech industry
Attracting and retaining tech talent in Australia and New Zealand is becoming increasingly challenging, with the 2022 Hays Salary Guide showing a startling 91% of employers facing a skills shortage.
Story image
Cloud
Cloudflare outage in 19 data centers worldwide due to own error
Cloudflare says its outage for 19 of its data centers yesterday was because of a change in a long-running project to increase resilience in its busiest locations.
Story image
Talend
Forrester names Talend Leader in enterprise data fabric
Forrester has named Talend a leader among enterprise data fabric providers in the Forrester Wave: Enterprise Data Fabric, Q2 2022 report.
Story image
Hybrid workforce
Why hybrid working is here to stay and how to ace it
Citrix's new report reveals hybrid workers are more productive and engaged at work than their office and completely remote counterparts.
Digital Transformation
Discover the 5 signs your business is ready for a cloud-based ERP. Is your business being left behind as more of your competitors switch to the cloud?
Link image
Story image
Airwallex
How Airwallex helps businesses achieve globalisation success
As markets continue to shift, businesses need to be able to provide the same quality of service for customers regardless of where they are located around the world.
Story image
Cybersecurity
Vulnerable APIs costing businesses billions every year
Large companies are particularly vulnerable to the security risks associated with exposed or unprotected APIs as they accelerate digital transformation.  
Story image
DNS
DigiCert acquires DNS Made Easy and affiliated brands
Greg Clark comments, says, "This combination enhances the security of certificate validation and enables the automation of future validations."
The Access Group
Increasing headcount isn't always the best way to grow. A good financial strategy can help solve many issues, and The Access Group shares the secret to success.
Link image
Story image
Cybersecurity
Video: 10 Minute IT Jams - An update from CrowdStrike
Scott Jarkoff joins us today to discuss current trends in the cyber threat landscape, and the reporting work CrowdStrike is doing to prevent further cyber harm.
Story image
Civil Defence
OutSystems platform chosen as part of ADF contract
"To be included in this project is a reflection of our ability to deliver secure, modern digital outcomes for defence at an incredible pace."
Story image
Data Protection
Five signs your business is ready to move to the cloud
Many organisations are thinking about moving to the cloud. But what are the signs you are ready, and what are the reasons to move?
Story image
Hybrid workforce
How organisations can prepare for a post-pandemic workforce
The so-called 'new normal' office looks different to how it did pre-pandemic, and organisations need to take steps to better manage their post-pandemic workforce. 
Story image
Digital Transformation
Stax and Consegna partner to accelerate modernisation
According to a statement, the new alliance will help both companies expand their reach across the region and realise joint goals.
Story image
Wiise
Four things wholesale distributors need to consider for FY2023
In a post-pandemic world, there are many things for a distribution business to juggle. ERP solutions company Wiise narrows down what companies should focus on.
The Access Group
Struggling to understand which transformative technologies will help your business? The Access Group provides a look into key opportunities and impacts for finance.
Link image
Story image
Accounting
Four factors to consider when choosing the right job accounting solution
Progressive job-based businesses can achieve success by strengthening their ability to quantify every cost attributable to the delivery of an outcome for a customer.
Story image
Healthcare
Workday winning on culture and family focus
This family-first approach sees all employees receive access to family-wide private healthcare cover, as well as income protection and life insurance policies.
Story image
Attack
Phishing attacks are making a comeback
No matter what approach or tool cybercriminals use to breach a network, they all have one thing in common: access.
Supply chain
Discover the 4 critical priorities for wholesale distribution businesses in FY23. Are you worried about how supply chain issues may affect your business in 2023?
Link image
Story image
Cloudera
Overcoming hybrid and multi-cloud challenges to drive innovation
Driven by improvements in technology, financial services companies have advanced both internal and external systems and processes, with the likes of digitisation, personalisation and risk management redefining the industry.
The Access Group
Health and social care organisations are currently under significant financial pressure. Find out how financial transformation can help provide an effective route forward.
Link image
Story image
Payroll
How New South Wales state departments achieved cloud migration success
State departments in New South Wales are heading to the cloud to achieve better workflow solutions, and one company is paving the way for their success.
Story image
Enterprise Resource Planning / ERP
Five ways your ERP is letting you down and why its time for a change
Wiise explains while moving to a new system may seem daunting, the truth is that legacy systems could be holding your business back.
Story image
Samsung
Monitors are an excellent incentive for getting employees back
The pandemic has taught us that hybrid working is a lot easier than we would’ve thought, so how can the office be made to feel as comfortable as home? The answer could be staring you in the face right now.
Story image
Robotic Process Automation / RPA
Salesforce announces latest generation of MuleSoft
Salesforce has introduced the next generation of MuleSoft, a unified solution for automation, integration and APIs to automate any workflow.
Story image
API
Industry-first comprehensive risk-based API security enhances protection
Application Programming Interfaces (APIs) have become a crucial part of operating web and mobile application businesses and are causing significant economic growth in the digital sector.
Story image
MarTech
Martech experts reveal the “buzz” on personalisation
In the digital age, innovative technology must be leveraged to power an efficient and effective relationship marketing strategy.
Story image
Gartner
Gartner's top recommendations for security leaders
"Leaders now recognise that major disruption is only one crisis away. We can’t control it, but we can evolve our thinking, philosophy, program and architecture.”
Story image
Contact Centre
Customer service agents don't want to return to contact centres
A new report has revealed that 85% of customer service agents want to work full-time at home and not return to contact centre offices.
Story image
3D Printing
Fleet Space, Konica Minolta partner for 3D printer offering
Fleet Space has partnered with Konica Minolta to implement 3D printers from 3D Systems to support the commercial small satellite manufacturer’s offerings.
Story image
Consumer
Adobe survey reveals link between brand trust and consumer buy-in
Adobe has announced results from a study, which finds a strong correlation between brand trust and consumer behaviour.
Story image
Sustainability
Honeywell launches new carbon energy management software for buildings
The new Carbon & Energy Management service allows building owners to track and optimise energy performance against carbon reduction goals, down to a device or asset level.
Project management
Discover the 4 crucial factors for choosing the right job-costing solution. Is your team struggling to cost jobs and keep projects running on budget?
Link image
Productivity
Discover the 5 ways your ERP may be letting you down. Is your current system outdated, difficult to manage, and costing you a fortune?
Link image
Story image
Artificial Intelligence
Accenture shares the benefits of supply chain visibility
It's clear that gaining better visibility into the supply chain will help organisations avoid excess costs, inefficiencies, and complexity to ultimately improve their bottom line.
Story image
Data ownership
Brands must reclaim trust by empowering data ownership
According to Twilio's new State of Personalisation Report 2022, 62% of consumers expect personalisation from brands, and yet only 40% trust brands to use their data responsibly and keep it safe.
Story image
Citrix
The best ways to attract young talent during labour shortages
New research from Citrix reveals hybrid working and ventures into the metaverse are top of mind for Gen Z workers.