Technology news for Australian CFOs and financial decision-makers
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Kiwi companies failing to seize the CX opportunity in digital transformation
Kiwi companies can reap big returns from digital transformation of CX, but the vast majority are missing out on the opportunities.
Qualtrics: Why customer experience management matters
Employees drive experience: Many organisations forget about the impact employee engagement has on the customer experience.
Oracle announces new AI-based CX apps for commerce, marketing, sales and service professionals
Adaptive Intelligent Apps for CX are designed to help enhance existing applications within the Oracle CX Cloud Suite.
Mumbai-based Netcore launches CX-based marketing solution
Netcore Smartech helps marketers map customer journeys, allowing brands to create personalised customer experiences in real-time.
Act fast and make it easy: Getting the most out of feedback for travel organisations
A significant proportion of holidaymakers in Australia and New Zealand believe their feedback never reaches anyone who can make a difference.
YOU’RE INVITED: G-Summit – the world’s most extensive CX roadshow
Global forums in five continents share best practices on the world’s #1 CX platform to help companies and organisations deliver exceptional CX.
AU Red Cross Blood Service chooses new CX cloud platform
In addition to offering a personalised approach for blood donors, it is hoped that the system will lead to more blood being collected as demand grows.
Business rushing CX programs, says Qualtrics
"While most companies recognise the importance of keeping customers at the forefront of everything they do, few have been able to do so effectively."