Technology news for Australian CFOs and financial decision-makers
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Customer service reps tired of not having the right tools - Pega
Software still isn’t solving basic issues that have long given customer-facing employees headaches.
Survey: smart home tech needs to simplify
74% of consumers would return a smart home product due to installation difficulty, according to a new TechSee survey.
Nearly half of Aussies can’t identify fake NAB website - survey
Phishing continues to be one of the leading attack methods because it allows cybercriminals to target people at scale using social engineering.
APAC DX threatened by lack of business alignment
67% of organisations are piloting, scaling, or deploying transformation programs, but disconnects in IT Culture (52%) and Delivery Speed (50%) stand in the way, Appian finds.
26% of leaders still “support fax as a communication channel”
A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.
Gartner: A/NZ orgs digitally mature but lagging in “Fitness”
Research shows that “Fit” enterprises will win when business conditions turn.
Cisco: leaders ready for networks to evolve with AI
47% of SD-WAN owners plan to have an AI-optimised WAN in two years and 35% believe their networks will be fully intent-based in two years' time.
Aussie CFOs most resistant to new tech, says research
Australia is among the world’s most challenging countries to train and hire staff to use new technologies.
Millions wasted on poor knowledge management solutions
A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.
Soft skills increasingly important for IT career growth – SolarWinds survey
SolarWinds conducted a survey and had responses from 177 technology professionals from across the globe, including those from public and private sectors.
72% of business leaders fear data exploitation, Fujitsu survey shows
A recent Fujitsu survey of 900 CxO’s reveals the state of digital transformation across nine countries.
Talent troubles plague growing MSP market, says Datto
As the MSP industry continues to grow, a recent report from Datto shows that recruiting talent is tougher than ever - plus more MSP trends.
Businesses investing US$5M into RPA technology
In the past year, 53% of businesses reported a revenue increase in the areas where they applied RPA. All project revenue to increase in the next two years.
Tech/talent combo key to solving underemployment, says Verint
IT and HR leaders must work more closely together to redefine the future workforce in order to keep the Aussie job market from collapsing.
Qualtrics modernises research with latest release
“By automating an otherwise time-consuming process, this API-driven approach gives researchers the flexibility needed to increase productivity and gain higher quality insights.”
Why businesses anticipate high ROI from digital transformation activities - Avanade
Global business leaders believe they can achieve 17 per cent return on investment over the next 12 months by digitally transforming their organisations.
IT spread in organisations good for business, bad for security
Tech spend outside IT department creates opportunities, but increases security and consumer trust risks, finds world’s largest tech leadership survey.
Why education is the primary solution to Australia’s IT skills shortage
Australia is at risk of falling behind in the global technology race unless companies can secure top IT talent.
MSPs making the shift to strategic advisors
To better capture managed services revenue, MSPs are expanding their portfolios with services they might not traditionally think to offer.
Qualtrics launches AI data cleansing tool
The aim of the product is to leave businesses with genuine responses and quality data, for example to run more accurate research studies.
Only one in four Kiwis trust organisations to protect personal data
“Trust is absolutely critical for organisations to succeed in this digital world."
Research reveals the state of AI in Australian businesses
While Australian organisations are concerned about the impact of AI on society, the research suggests Australian businesses could be doing more to minimise the potential risks.
Why cash is no longer king in Australia
Australia is leading the way in APAC for granting credit on B2B transactions.
Research highlights the biggest frustrations in Australian IT departments
“This IT situation needs to change if organisations want to thrive."