Business Intelligence / BI
Digital Transformation / DX
Unified Communications / UC stories
Jabra's Evolve2 75 headset is engineered for hybrid workplaces
The Evolve2 75 is the first in the Evolve line of headsets to feature Jabra’s fully adjustable Advanced Active Noise Cancellation (ANC).
Zscaler launches 'digital experience' solution for better unified comms
"Zscaler Digital Experience addresses the three biggest challenges that prevent seamless collaboration for the hybrid workforce: siloed user data, limited legacy monitoring tools, and a lack of analytics and workflows."
A day in the life: How Poly technologies support the flexible hybrid workforce
Bondi Beach frames the perfect start to the day - a walk, a coffee, breakfast, and the ability to work from her home office with the technologies she needs.
Alcatel-Lucent Enterprise launches 'Purple' communications platform
The platform provides communications for the digital workplace, including employees and customers.
Dicker Data onboards Norway-based manufacturer Neat to AV portfolio
“With businesses reopening and needing to deploy collaboration solutions to support their hybrid work arrangements, we see no signs of demand slowing in this segment.”
Sietec sells to Fastcom, says 'business as usual' for customers
All current staff at the company will also remain on board, while Fastcom’s engineering team may also take on dual roles to support Fastcom and Sietec customers.
Vonage launches AI Virtual Assistant for better unified comms
"With one of the first Virtual Assistant products of its kind in the marketplace, Vonage is augmenting its already robust unified communication offering with intelligent conversational experiences to make better connections."
Video: 10 Minute IT Jams - Who is Access4?
Access4's managing director Tim Jackson speaks about the company's approach to unified communications.
Supercharge your conference calls with AVerMedia's PW315 webcam & AS311 speakerphone
There’s nothing worse than jumping on a video call and finding that someone’s camera is such poor quality that you can barely see them, or when their speakerphone captures too much background noise.
Datagate and NetSapiens partner to empower MSPs
“NetSapiens and Datagate make for an ideal partnership because our business values are one and the same - we are both unfailingly driven by market demand and customer requirements."
Five must-haves for unified communications to bridge the gaps in a hybrid workplace
Despite the benefits of remote work, the office will continue to play a key role in how businesses operate in the future.
Dicker Data signs distribution agreement with UC provider Jabra
Under the agreement Dicker Data will gain unrestricted access to the entire Jabra product portfolio which includes headsets, speakerphones, video conferencing and unified communications.
Dicker Data secures distribution rights for Zoom across A/NZ
The partnership extends the Zoom product range to all IT resellers, and also expands Dicker Data’s professional AV portfolio.
ActiveCampaign adds CX integrations for Facebook, Microsoft, Twilio, and Zendesk
The new integrations are designed to assist organisations with customer data syncing and strategic decision-making.
EPOS launches collaborative speakerphone with automatic transcribing
Expand Capture 5 levels the playing field and empowers professionals whether they’re working remotely or from the office.
NEC introduces UNIVERGE BLUE CONNECT UC portfolio to Australian businesses
The world is pivoting towards hybrid working and distributed workforces, which means businesses need flexible and adoptable solutions that can support that shift.
"Zoom anxiety" major problem one year into pandemic
"it’s clear that for many video calls bring with them their own set of challenges."
Samsung launches Galaxy XCover 5, a new rugged smartphone
The Galaxy XCover 5 fits within Samsung’s popular Galaxy smartphone line, bearing a much chunkier resemblance to its counterparts.
Gartner forecasts market boom for social and collaboration tools
The sharp uptake of social and collaboration tools in 2020 was far from a short term fad while people worked from home.
Citrix survey reveals how COVID-19 will continue to change our workspaces
The survey finds that new workplace models are here to stay, that employees are struggling with the overlap of personal and professional lives, and that finding and retaining talent is a crucial consideration.
Video: 10 Minute IT Jams - Who is Enghouse Interactive?
We spoke to Enghouse Interactive's managing director, Andrew Carmody.
Avaya spruces up Spaces collaboration platform
The company has added AI-based background and noise filtering, integrated voice and video calling, and additional interoperability capabilities.
MaxContact integrates contact centre solution with Microsoft Teams
According to MaxContact’s Australian operations director Daniel Harding, the aim is to offer a rich and integrated communications experience.
APAC consumers comfortable with human & AI-assisted contact centres
Consumer frustrations could be missed opportunities for brands to deliver a better experience while building trust and loyalty.