Stories by Hans Zachar
How South Africa is unlocking better customer experience for UK businesses
Today
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digital transformation
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cx
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customer service
South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.
Shifting U.S. consumer debt trends requires new collections approach
Fri, 24th Jan 2025
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data analytics
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inflation
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millennials
Rising consumer debt in the U.S. amid inflation and high interest rates prompts a shift towards multi-channel debt collection strategies to enhance recovery.