Atturra enhances HR processes with SAP SuccessFactors deployment

Atturra, an Australian advisory and IT solutions provider, has implemented SAP SuccessFactors to enhance its HR processes. This move aims to improve HR data accuracy, boost onboarding and learning experiences, and reduce employee turnover. The implementation, which began in October 2022 and concluded a year later, was highlighted at the SAP NOW ANZ event.

The company had been grappling with basic HR systems, fragmented spreadsheets, and manual document tracking. As the team expanded, the administrative burden increased, leading to delays and diminishing the quality of employee engagement. Issues arose with infrequent performance reviews, poor data quality, and the absence of a structured training platform, which subsequently hindered both individual and business growth.

Atturra partnered with Discovery Consulting to roll out SAP SuccessFactors across its operations. The implementation included core HR services such as Employee Central, Onboarding, Learning, Performance & Goals, and Recruiting. A phased approach was adopted to establish a change management framework, facilitate cultural transition, and grant better insight into Atturra’s people data, which in turn allowed for the tailoring of performance and learning objectives.

The results of the implementation have been significant. Atturra now boasts an automated onboarding process and offers employees access to self-service tools and learning resources. Compliance training has been enhanced as well. Data accuracy for both employee and organisational HR metrics has increased by 78 per cent, while managers have seen a 49 per cent reduction in the time spent on HR-related administrative tasks. Staff turnover has decreased by 15 per cent.

David Dekker, Chief Operating Officer at Atturra, remarked, “As a company that prides itself on helping clients embrace the tools of the future, we saw how relying on better technology would support our growth and deliver a first-class experience to our people. Implementing SAP SuccessFactors has streamlined our onboarding process, allowing new team members to settle in and start learning and contributing faster. In the second phase we added further functionalities with the Performance & Goals, Learning and Recruiting modules. This has been a game changer in promoting a culture of continuous development, boosting employee engagement and supporting our goals for sustainable growth and innovation.”

Angela Colantuono, President and Managing Director of SAP Australia and New Zealand, commented on the implementation's impact, stating, “Implementing SAP SuccessFactors had an immediate, positive impact on Atturra’s employee management, engagement and retention. From helping to improve its HR systems to better managing its growing team, to refining the onboarding experience from day one, the result was a transformative HR experience that supports and accelerates Atturra’s growth.”

Alistair Elloitt, Managing Partner at Discovery Consulting Group, added, “The implementation of SAP SuccessFactors enabled Atturra to drive change in its employee lifecycle management system, underpinned by strong project governance and the continued support and communication from leadership. The willingness to not only adopt new systems but also support organisational change to achieve benefits across the organisation and for their people is a testament to the team at Atturra.”