Australian businesses will now have broader access to customer experience and service transformation tools, following a major update to Customer Science's CX Integrator program.
Customer Science, a Sydney-headquartered digital transformation and customer experience consultancy, has announced the enhancement of its CX Integrator solution to include artificial intelligence (AI) and automation capabilities, business intelligence (BI) functionality, access to specialist software implementation partners, and a self-funding model.
The program is designed to help businesses realise their customer experience (CX) and service visions more efficiently and cost-effectively.
The enhancements respond to growing demand from organisations looking for an alternative to traditional large consultancy models, which can be time consuming and cost prohibitive.
Customer Science's CX Integrator offers businesses a consolidated, on-demand model for accessing award-winning CX practitioners, designers, developers and partners. The program aims to simplify the process of executing CX transformation projects by centralising supplier and project management through Customer Science.
According to the company, this centralised approach gives organisations "an aggregation of capability they need to create and execute on plans to transform their CX, or solve specific CX challenges, quickly and cost effectively."
Two early adopters of the new features, Legal Stream and Tyro Payments, have reported improvements in customer experience and overall business performance of more than 20 percent as a result of their involvement with the enhanced program.
Todd Gorsuch, CEO of Customer Science Group, said the CX Integrator represents a shift away from the traditional multi-vendor and consulting firm model.
"The old model of using multiple vendors and large consulting companies to enable CX vision is behind us," said Gorsuch. "CX Integrators are better and less expensive and allow businesses to tailor and target their efforts and investments more effectively. Further, they can deliver a self-funded transformation program that in the old models is impossible."
The updated CX Integrator is positioned as a one-stop-shop solution, enabling clients to navigate and manage complex CX transformation initiatives without needing to juggle multiple external partners.
"By enhancing CX Integrator with the addition of these new features, Customer Science Group has made it easy for Australian businesses to access the software and services they need to optimise their engagement with customers and elevate their brands," Gorsuch said.
Customer Science said the CX Integrator model is well suited to businesses seeking measurable service improvements and sustainable results without the extended timelines and high costs often associated with large consultancy engagements.
The enhancements align with broader trends in the CX industry, where digital transformation and personalisation are increasingly driving how businesses engage with customers.
The company believes these new capabilities will offer clients a strategic edge in differentiating themselves through service excellence.
Customer Science Group brings together practitioners with significant experience in customer and digital experience strategy and implementation. Their approach encompasses idea development, market research, service design, and delivery, with a focus on performance management across people, process, and technology.
With the rollout of the enhanced CX Integrator, Customer Science aims to support Australian businesses in achieving rapid returns on investment while maintaining long-term sustainability in their CX strategies.
