Dodo partners with Gentrack for advanced billing system

Vocus Group, an Australian telecommunications company, has partnered with Gentrack to implement a modern billing system for its subsidiary, Dodo Power & Gas, also known as M2 Energy. The collaboration is aimed at enhancing operational efficiency and customer interactions within the energy sector.

As part of the initiative, the Gentrack platform will enable Dodo to streamline its operations and improve its service offerings. Utilizing advanced data analytics and a scalable cloud-based solution provided by Amazon Web Services (AWS), the system is designed to offer a comprehensive customer experience product suite.

Nitesh Naidoo, Chief Executive - Consumer at Dodo, expressed enthusiasm about the collaboration, stating, "This partnership with Gentrack marks an important milestone for Dodo. By leveraging Gentrack's advanced billing system, we are poised to deliver exceptional service to our customers while driving innovation in the energy sector."

Mark Humphreys, General Manager, Australia - Gentrack, also commented on the developments. "We are witnessing a significant shift in the Australian market, with consumers demanding more choice, flexibility, and personalised services," he said. "Our partnership with Dodo enables them to meet these evolving needs effectively, driving long-term growth and loyalty. Gentrack's scalable solution will support Dodo in achieving its growth ambitions by providing the necessary infrastructure and flexibility to scale with their expanding customer base."

This strategic move is part of Dodo's broader aims to enhance its market share in the Australian energy retail market. The company plans to deliver a variety of multi-play services, including internet, gas, electricity, and mobile, alongside bundled offerings.

The new billing system will also facilitate Dodo's swift adaptation to market demands, allowing for the rapid introduction of new energy products and service bundles. By migrating to Gentrack's platform, Dodo expects to bolster customer retention and loyalty.

The partnership highlights a growing trend in the Australian energy market, where consumers are seeking personalised services and product bundling as core offerings from service providers. This reflects the increasing demand for more integrated and adaptable utility solutions.

Both companies anticipate that the collaboration will solidify Dodo's position as a leading service provider, catering to diverse consumer needs in a competitive landscape.

With the integration of Salesforce and AWS technologies into its operations, Dodo aims to maintain a cutting-edge service standard, providing seamless customer experiences across its service spectrum.