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FedEx and eBay team up to boost APAC eCommerce options

By Jessie Chiang
Mon 11 Jul 2022

FedEx Express has announced a new alliance with eBay, an e-commerce marketplace platform enabling eBay sellers in APAC to sign up for a FedEx account and access the full spectrum of FedEx e-commerce delivery service options at competitive rates.

FedEx Express says marketplace sales account for 67% of eCommerce globally, with the APAC eCommerce market expected to grow by about 14%each year, reaching USD $352.68 trillion by 2030. 

The companies say this collaboration will help propel merchants – especially small business owners – amidst booming eCommerce in the region, driven by consumers’ changing behaviours toward shopping online accelerated by the pandemic.

Through this collaboration, eBay sellers will be able to provide their customers with a more premium delivery experience powered by FedEx shipping solutions. Key benefits under the current strategic program include:

  • Competitive rates - eBay sellers will receive competitive discount rates on FedEx Express.
  • Enhanced shipping capabilities - FedEx offers eBay sellers a wide range of services that are critical for cross-border e-commerce. This includes FedEx Electronic Trade Documents, FedEx Home Delivery, which now delivers seven days a week and has a portfolio of flexible, simple returns options, and the FedEx Hold-at-Location, which gives consumers a choice to have their packages delivered conveniently and safely to various grocery stores, pharmacies and FedEx Office locations.
  • Direct contact with FedEx - eBay sellers will get their own FedEx account to use any shipping solution from the vast portfolio that FedEx provides. Additionally, eBay sellers can contact FedEx directly for pickups and billing questions, as well as order shipping forms or other delivery supplies, reroute packages and manage their My FedEx Rewards account.

FedEx Express president of Asia Pacific, Middle East and Africa (AMEA) Kawal Preet says eCommerce has become the new growth engine behind the APAC economy.

“Logistics services providers like FedEx, therefore, play a critical role in helping e-commerce businesses deliver seamless customer experiences from online to the physical world,” he says.

“We’re thrilled about this collaboration with eBay that enables easier access to more markets through our international logistics services. By providing international shipping solutions at highly competitive rates, we are helping eBay sellers make the most out of our premium services and products as they continue expanding overseas.”

eBay international cross border trade general manager for India and Southeast Asia Vidmay Naini says the company has been driving retail export in the region and enabling sellers to grow their business via its global marketplace.
“Shipping is a critical component of the cross border e-commerce ecosystem. Teaming up with FedEx, one of the world’s most well-respected e-commerce transportation and logistics carriers, gives our sellers access to a unique set of capabilities and rates, which ultimately enables them to provide their global customers with retail-standard buyer experience,” he says.

FedEx says this collaboration reflects the latest effort to strengthen its leadership in the eCommerce ecosystem.

To date, FedEx has integrated with more than 17 marketplace providers, including BigCommerce, an open SaaS e-commerce platform, allowing hundreds of thousands of e-tailers across Asia Pacific direct access to FedEx services, using their FedEx account number to manage shipments and grow their cross-border e-commerce business.

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