Fiserv launches comprehensive point-of-sale system Clover

Fiserv has introduced Clover, a point-of-sale system, to Australia's small-to-medium businesses, offering an all-encompassing solution aimed at enhancing operational efficiency and business growth.

Gavin Jones, Country Manager of Fiserv Australia, commented on the relevance of Clover for Australian businesses: "Australia's small businesses, particularly those in the retail and hospitality sectors, are vital to the economy. Ninety-eight percent of Aussie businesses identify as small-to-medium businesses but many rely on a complex array of solutions that don't integrate with each other and are supported in a fragmented way. Small businesses work incredibly hard to get ahead in the market and Clover provides advanced technology backed by support teams that are dedicated to helping businesses grow."

Fiserv seeks to simplify operations for these businesses through Clover, which integrates a variety of functions into a single platform. Clover will help in the management of tasks like online ordering, accounting, inventory control, and employee management, specifically targeted at the hospitality, service, and retail sectors.

Jones added, "With two-thirds of small Australian businesses aiming to scale, there's a clear opportunity for Clover to support them in adopting technology that enables growth and keeps them competitive in a rapidly evolving market."

The system's comprehensive approach combines proprietary hardware with specialised software, providing an all-in-one solution that replaces previously unconnected systems. This integration aims to increase operational efficiency and enhance customer experiences.

Shane Jaque, owner of Sneaky Burger, shared his experience as an initial user of Clover: "Clover Mini and Station Duo have transformed how we run our business. Our customers love being able to see and review their orders in real time on the customer-facing display, ensuring accuracy and a smoother checkout experience. The option for digital receipts is a great touch, and Clover's offline payment support has been a game-changer at outdoor festivals. Managing our complex menu is now much easier—uploading and updating items is quick and hassle-free, saving us valuable time and effort."

The system offers features such as the Clover Web Dashboard for monitoring sales across multiple locations, managing customer information, and staff performance. Additionally, Clover provides seven-day-a-week support and has roaming technicians available for quick response, which is crucial for small businesses relying on these core systems.

Fiserv continues to expand Clover's offerings, adding new applications, automated features, payment options, and hardware designs tailored to the needs of businesses. In Australia, four models of the system are available: Clover Flex, Clover Mini, Station Duo, and Clover Kiosk, each tailored to suit different operational requirements.