Discovery Consulting has announced the appointment of Mark O'Donnell to spearhead its expansion into SAP-related technology solutions, which includes significant investment in a Qualtrics employee experience practice.
O'Donnell brings over two decades of experience in HR leadership and large-scale implementation of technology projects.
Prior to joining Discovery Consulting, he spent 15 years at Rizing, where he was a founding partner and most recently served as Head of Operations for Business Technology Platform. During this time, he was involved with the partner advisory board for Qualtrics and led global HR transformation projects.
On his new role at Discovery Consulting, O'Donnell stated, "The future of HR technology lies in real-time, data-driven decision-making.
We've moved well beyond the era of annual engagement surveys to a world where organisations capture and act on employee experience data instantly. By combining Discovery Consulting's deep expertise in SAP with Qualtrics' experience management capabilities, we can help organisations make better decisions faster, ultimately driving improved customer outcomes through enhanced customer and employee experiences."
This development marks a continuation of Discovery Consulting's strategic move into next-generation SAP technologies such as AI, Business Technology Platform (BTP), and SAP Analytics Cloud (SAC). This expansion aims to bolster the advisory and services portfolio for organisations seeking to enhance both customer and employee engagement by leveraging data for actionable insights.
Rod Gallagher, CEO of Discovery Consulting, emphasized the value of O'Donnell's expertise, saying, "Mark's appointment accelerates our investment in next-generation SAP technologies and strategic third-party solutions. His unique combination of HR leadership experience and technical expertise will be invaluable as we help organisations leverage new technologies to transform their business capabilities."
