P&N Group adopts nCino banking solution to boost operational efficiency

P&N Group, the Australian customer-owned bank operating P&N Bank in Western Australia and BCU Bank in New South Wales and Southeastern Queensland, has unveiled its implementation of nCino's Commercial Banking Solution in a bid to bolster operational efficiency in its business banking division. Remarkably, the platform was rolled out within a 13-week timeframe, thanks to a strategic partnership between nCino, P&N Group, and KPMG Australia, who served as the delivery partner.

The organisation's business banking has evolved over recent years, following a successful merger between BCU and P&N Bank. This progression has positioned the firm favourably for innovation, allowing it to streamline processes and create an improved experience for their team and clients. By adopting the nCino platform, P&N Group has strengthened its digital capabilities within the business banking credit origination process. Furthermore, it has optimised approval procedures and reporting by harnessing data analytics and insights provided by nCino.

According to Jacqueline Ryan, Chief Business Banking Officer at P&N Group, the firm sought a solution that could seamlessly unite both its processes and people. She explained, "We found that with nCino. Through our partnership, we're excited to continue delivering an elevated banking experience to our customers across the three states in which we operate."

Zameer Momin, National Salesforce Partner at KPMG Australia also commented on the collaboration with P&N Group, citing their primary focus on delivering an enhanced digital banking experience courtesy of a secure, scalable and cutting-edge solution. Momin highlighted the blend of local knowledge, platform expertise, nCino's innovative platform, and P&N Group's pragmatic leadership team, which facilitated an accelerated implementation pace and quick delivery of business value to bank users.

Mark Bernhardi, Managing Director – Australia and New Zealand at nCino, spoke on the transformative influence of the nCino platform for P&N Group. He said, "The nCino platform is designed to streamline and standardise processes, providing a single, fully integrated digital solution for our customers." Bernhardi pinpointed the platform's flexibility, meeting the organisation's immediate needs to boost efficiency. He added, "With nCino's ongoing investments in data, AI and intelligence, we see ongoing opportunities to unlock new business value in the future."

The nCino platform's implementation forms a vital part of P&N Group's broader strategic focus on customer-centricity and innovation. With this robust platform in place, the bank is well prepared for continued expansion across Australia. Furthermore, the bank has utilised technology to enhance its operational efficiency, showcasing its commitment to enhancing the customer experience and modernising its service offering.