A newly developed AI-powered platform known as Sophiie AI is set to transform how businesses in Australia handle calls and capture leads, with capabilities to manage up to 10,000 calls per minute.
Sophiie AI is described as a virtual receptionist tool aimed at enhancing business efficiency by focusing on allowing companies to excel in their core operations. According to Jacob Banks, the Chief Executive Officer of Sophiie AI, AI is not here to replace businesses but rather to empower them in gaining a competitive advantage. "This AI isn't just a novelty, but a necessity, enabling small to medium businesses a way to deliver an exceptional human-like customer experience, scale operations and never miss an opportunity," he said.
Sophiie AI claims considerable revenue growth from deploying its technology, with some clients directly benefitting financially from calls that would've been missed. "Within only three months, we've seen our revenue increase between 3,000 and 4,000 percent, because this technology solves a real problem; missed calls are missed opportunities," Mr Banks stated. "One of our clients' first calls handled by the AI led to a $5,000 job, imagine if they'd missed that call."
Highlighting the time efficiency, Mr Banks remarked, "With this platform, a task that would normally take a significant amount of time—like contacting all of Australia—can be accomplished in mere minutes."
Data suggests that up to 25% of incoming calls to small and medium enterprises might go unanswered, representing a substantial potential revenue loss. Sophiie AI proposes a solution by operating 24 hours a day, year-round, integrating seamlessly into business operations to handle calls, book appointments, and manage schedules.
Mr Banks emphasised the financial implications of missed calls, alluding to losses that extend beyond immediate sales. "This AI ensures every lead is captured, every job is booked, and follow-ups are never overlooked, so businesses can focus on what they do best," he said. He further provided a scenario, "The result goes beyond that immediate loss; take for example, an electrical company charging $150 per service call, missing just five calls per week, could equate to $7,800 in lost annual revenue; miss five calls per day, that's $39,000 per year."
The service is marketed at a monthly cost as low as AUD $300, and is posited as an ideal solution for companies unable to fund a full-time receptionist. Mr Banks asserted that the AI doesn't replace human roles but augments them. "Our clients with receptionists haven't made any job cuts because the AI doesn't replace roles—it enhances them," he explained. The AI system takes charge of routine tasks such as answering calls and booking appointments, enabling staff to engage in more productive and strategic activities.
In addition to serving as a virtual receptionist, Sophiie AI includes a Customer Relationship Management (CRM) system. Highlighting the underutilisation of CRMs in the Australian market, with only 40% of businesses employing them, Mr Banks illustrated the benefits of Sophiie AI's CRM capabilities. "Sophiie AI has a powerful and intuitive CRM Dashboard that is an all-in-one solution for effortless business management," he claimed, noting features like detailed call summaries, automated booking processes, and avoidance of scheduling conflicts.
Presenting Sophiie AI as a cost-efficient solution formulated in Australia, it seeks to redefine the manner in which businesses manage both calls and calendars, ensuring no opportunity is left untapped.
