CFOtech Australia logo
Technology news for Australian CFOs and financial decision-makers
Story image

Technology-driven strategies to reduce rostering and payroll complexity

By Contributor
Mon 20 Jul 2020
FYI, this story is more than a year old

Article by Ceridian’s Head of Asia Pacific & Japan, Stephen Moore.

The complexity of workforce planning has likely intensified for Australian companies due to COVID-19. In macro terms, organisations must adapt to new and rapidly changing regulations while continuing to meet existing government requirements while, at a micro level, managing employee scheduling complexity in a semi-virtualised world. All while keeping costs down.

One constant which applies pre, during and post the global pandemic is that an employee’s experience with pay directly impacts how they feel about working for their employer. 

According to research from Ceridian’s 2019 report on the Australian pay experience, 41% of employees felt issues with salary or pay was a main driver of workplace dissatisfaction. 

This would indicate it’s important that organisations find a streamlined way to pay and empower their workforces whilst balancing the plethora of change impacting the business. 

Prior to COVID-19, many industry sectors - notably retail and hospitality - faced challenges with workforce rostering and labour spend. According to Nucleus Research, organisations using manual scheduling processes increased labour costs by 2 to 8% due to unintentional schedule padding prior to COVID-19. 

As Australian organisations start to welcome their employees back to the physical workplace, it’s critical for employers to track, manage, and gain greater control over when and where people are working, both to manage costs and to avoid overloading employee’s rosters and sacrificing customer experience.

Automation can help organisations work smarter - assisting with rostering and predictively analysing work, demand and task assignment, whilst providing the data necessary to help make better decisions crucial to business revenue and growth. 

These decisions would typically benefit time available for more strategic pursuits, as well as furthering company culture and employee retention.

Employers should look to technology-driven strategies to help them to remain compliant to rapidly changing government regulatory frameworks as well as support and predict emerging workforce needs, while optimising efficiency and labour spend. 

These strategies include:

Adopting a data-driven model to forecast and plan for demand 

Employers can use historical data and apply predictive analytical capability to more accurately forecast staffing needs and ensure the right people are assigned to the right tasks. 
This level of predictability will minimise potential scheduling risks by allowing managers to align assigned labour with demand within proven and compliant operational parameters. 

Gain greater control of unplanned hours

Organisations can better manage rostering by tracking employee hours worked to avoid unnecessary overtime. 

Advanced workforce rostering technology can auto-schedule the entire workforce, considering pay rates, available hours, tenure, skills, etc. to build optimal rosters to help avoid overtime and unforeseen penalty rate expense. Having timely visibility to monitor trends can help to control, and often reduce, costs.

Automate rostering 

Automation can assist with accurate planning and scheduling to alleviate the amount of time managers spend on building out rosters. 

Time previously spent on this task can be refocused to critical activities such as training and coaching employees and identifying opportunities to improve productivity. Schedule integrity and award compliance is built into the automation algorithms.

Provide self-service rostering options

According to Gallup, empowering people to have greater control over their work lives can lead to a 21% increase in profitability and 59% less turnover.  

With remote or distributed workforces, it’s even more important now for employees to have convenient access to rosters, the ability to swap shifts, update their availability, and submit leave requests, with minimal interaction from managers.

Mobile rostering underpinned by a compliant rules engine gives employees more control over this and saves both the time and cost of management involvement. 

Stay on top of rostering and payroll compliance

Organisations need to operate within the evolving directives set out by government. For example, in July metropolitan Victoria returned to stage three pandemic restrictions, which meant businesses had to quickly revert to early-pandemic ways of operating. 

Technology can enable businesses to scale up or scale down as necessary, as well as alert managers of discrepancies and inherent inefficiencies such as having too many employees scheduled at any given time.

Improve payroll accuracy 

One of the most critical activities, and sometimes most difficult, is ensuring employees are paid correctly, and on time. 

Advanced payroll systems utilise compliant feeds from workforce systems such as award interpretation engines, and apply continuous calculations, enabling payroll administrators to access their data throughout the pay period. This gives them more time for reviews and audits, ensuring less rework and greater accuracy. 

Task management and identifying business-critical tasks

Weaving task management into labour planning and rostering will ensure employers have the right number of hours allocated to complete a task. 

At the same time, it is important to ensure that only employees with the right skills will be performing the right job. Better task-level insights will also help managers understand where the gaps are in order to improve efficiencies and put renewed focus on more business-critical tasks.

At a time of labour market volatility and high workforce stress, it is essential that companies look to employ intelligent technology and management strategies to drive efficiencies and control costs. Failure to do so will put such organisations at competitive risk.

Related stories
Top stories
Story image
Artificial Intelligence
SAS announces new products amid cloud portfolio success
Analytics and AI company SAS is deepening its broad industry portfolio with offerings that support life sciences, energy, and martech.
Story image
Customer experience
Research unveils precarious customer loyalty for retailers
New research has found customers are reassessing established brand loyalties as their priorities and behaviours shift.
Story image
Digital Transformation
Trading up: It's time to swap core systems for flexible digital applications
This year will see more oranisations planning and commencing high tech renovations that will shake up the way they operate.
Story image
Revenue operations is taking centre stage
As the business world continues to evolve, new demands need to be met to keep up with the ever-changing landscape. 
Story image
Digital Transformation
Unlocking the next digital frontier for educational institutions
Understanding where to invest in technology can be challenging for education institutions, especially after the COVID-19 disruptions.
Story image
Jabra investigates what makes an ideal hybrid work model
“The way we work has changed forever and the current state of knowledge work requires access to digital platforms and technologies to be successful."
Story image
Data and analytics could be key to higher selling prices in APAC
Sisense's latest report has found that almost half of data professionals in APAC think customised data and analytics can create better selling prices for their products.
Story image
Voxel hits total funding of $18M following ongoing wins
Since raising its seed round in September, Voxel has grown at pace, by decreasing on-site injuries by upwards of 80% and increasing operational productivity.
Story image
HubSpot launches 'The Great Upskill' week to inspire learning
Brands across APAC including Google ANZ, MessageMedia, Meltwater, Seismic and Aircall, will give their employees a full workday to dedicate to upskilling.
Story image
HINDSITE wins Aerospace Xelerated Pitch Challenge with solution to support Boeing
Brisbane-based startup HINDSITE was the winner of the first ever Pitch Challenge organised by Aerospace Xelerated in partnership with Queensland XR Hub. 
Story image
Artificial Intelligence
SAS launches human-focused responsible innovation initiative
SAS has launched a responsible innovation initiative, furthering its commitment to equity and putting people first.
Story image
A third of companies paying ransom don’t recover data - report
Veeam's report finds 76% of businesses who are victims of cyberattacks paid the ransom to recover data, but a third were still unable to get their information back.
Story image
Google and CSIRO use AI to help protect the Great Barrier Reef
Google has partnered with CSIRO in Australia to implement AI solutions that help protect the Great Barrier Reef.
Story image
Employee Retention
Company values increasingly important in post-pandemic world
New research released today reveals that company values are the new currency when it comes to employee retention in a post-covid economy.
Find out how a behavioural analytics-driven approach can transform security operations with the new Exabeam commissioned Forrester study.
Link image
Story image
Remote Working
How organisations can meet employees' changing expectations
The global employment market has shifted dramatically in favour of employees, sparking the so-called great resignation, in which people are leaving unsatisfying roles in search of greener pastures.
Story image
Employee Experience
Zendesk launches customer service and employee experience offering
"Zendesk is helping businesses embrace this new generation of conversational customer relationship management and turn customer service into growth.”
Story image
Three key security challenges facing the Australian insurance industry 
Insurance companies must ensure they proactively address security challenges and protect the privacy of customer data.
Story image
Could your Excel practices be harming your business?
While Excel has been the de-facto standard for budgeting, planning, and forecasting, is it alone, enough to support organisations in the global marketplace that’s facing rapid changes due to digital transformation?
Story image
Atturra partners with Focus HQ to support Aus organisations
Atturra has executed a partnership agreement with Focus HQ, to resell and support the company's Australian developed SaaS-based portfolio management platform.
Story image
Remote Working
IT teams deploy powerful technologies to enable remote work
"We found that IT teams mastered the challenges of remote work last year in large part by employing powerful yet easy-to-use technologies."
Story image
Artificial Intelligence
Clear Dynamics closes $35M funding round, invests in global growth
The funding is a major milestone and speaks to Clear Dynamics’ vision for AI-enabled ‘composable’ enterprise software, the company states.
Story image
SAS Viya on Microsoft Azure to deliver 204% return - study
The Forrester Total Economic Impact study finds SAS Viya on Microsoft Azure brings a 204% return on investment over three years.
Story image
Artificial Intelligence
SAS unveils AI experience to improve kids' batting abilities
SAS has created The Batting Lab, an interactive experience using AI, computer vision and IoT analytics to help kids improve their baseball and softball swings.
Story image
Sift shares crucial advice for preventing serious ATO breaches
Are you or your business struggling with Account Takeover Fraud (ATO)? One of the latest ebooks from Sift can provide readers with the tools and expertise to help launch them into the new era of account security.
Story image
Amazon Web Services / AWS
Databricks strengthens AWS partnership with new Lakehouse offering
Customers will experience faster onboarding and unified account administration to make building a Databricks Lakehouse on AWS easier.
Story image
Microsoft unveils adaptive accessories for disability access
Microsoft is introducing an expansive Inclusive Tech Lab to give people with disabilities greater access to technology through new software features and adaptive accessories.
Story image
Airwallex launches new bank feed integration with NetSuite
Airwallex has launched a new bank feed integration with NetSuite, developed in partnership with NetSuite solution partner, Onlineone.
Story image
Artificial Intelligence
Updates from Google Workspace set to ease hybrid working troubles
Google Workspace has announced a variety of new features which will utilise Google AI capabilities to help make hybrid working situations more efficient and effective.
Story image
Cloudflare launches instant serverless database for dev teams
"Today we’re announcing our first serverless database which we expect will quickly become one of the largest databases in the world."
Story image
Tech job moves
Tech job moves - Datacom, Micro Focus, SnapLogic and VMware
We round up all job appointments from May 6-12, 2022, in one place to keep you updated with the latest from across the tech industries.
Story image
Talend introduces new data health solutions for businesses
Talend has announced its latest version of Talend Data Fabric, with the release of Talend Trust Score enabling data teams to establish a foundation for data health.
Story image
New SAS service overcomes subscription fatigue for media companies
SAS has launched SAS 360 Match which helps media companies move towards a AVOD model to generate revenue as subscribers cancel.
Story image
Decision Inc. Australia enters partnership with Alteryx
Independent data and analytics consultancy Decision Inc. Australia has partnered with automated analytics company Alteryx, expanding its offering to clients.
Story image
Google reveals new safety and security measures for users
Google's new measures include automatic two step verification, virtual cards and making it easier to remove contact information on Google Search results.
Story image
Aussie data & analytic execs not confident in data strategy
Less than half of Australian data and analytics leaders are confident in their data strategy as siloes and lack of culture prevent innovation.
Story image
Tech innovation crucial to growth, but barriers remain
Businesses in the A/NZ region believe tech innovation is crucial to drive future growth, but 76% say they’re being held back by complex data architecture.
Story image
Wasabi Technologies
Wasabi opens new cloud storage in Australia with Equinix
Wasabi Technologies has opened a new hot cloud storage region in Sydney, Australia, using Equinix services. This is the company's 12th global storage region.
Story image
Artificial Intelligence
CFOs using digital workers and AI to prevent unnecessary loss
New technology is now allowing CFOs to use digital workers to automate their accounting processes, making it easier for them to avoid unnecessary losses.
Story image
Hands-on review: STM laptop bags
The advent of hybrid working has meant we need laptop bags. We got our hands on two of the most popular laptop bags from STM.
Story image
9/10 Aussies to stop spending if personal data compromised
"Based on the patterns we are seeing among Australian consumers, it is evident that trust in a brand is exceptionally important."
Story image
Hard numbers: Why ambiguity in cybersecurity no longer adds up
As cybersecurity costs and risks continue to escalate, CEOs continue to struggle with what their investment in cyber protection buys. Getting rid of ambiguity becomes necessary.
Story image
Digital Transformation
Why enterprise records management should be part of any digital transformation strategy
Modern organisations create and rely upon an enormous volume of content, and digital records make up a significant proportion of that content.
Story image
Public Cloud
Cloud adoption still a work in progress, NetApp finds
NetApp has announced the results of the annual Cloud Infrastructure Report based on a survey of public cloud business and IT decision makers.