cfo-au logo
Story image

Verizon Business and Deloitte collaborate on retail industry platform

Verizon Business and Deloitte have announced a 5G and mobile edge computing (MEC) retail industry digital platform focused on transforming customer experiences.

The platform can reportedly unlock retail in-store data with near real-time analytics to improve customer engagement, inventory efficiency, and associate productivity.

The in-store experience can be enhanced by addressing challenges retailers typically face, such as out-of-stock items, plan-o-gram compliance, and frictionless/cashierless checkout, the companies state.

Verizon's 5G network and MEC, combined with advanced technologies such as video camera and sensor-based analytics, artificial intelligence (AI), and augmented reality (AR), are the foundational elements of the retail platform.

Furthermore, Verizon Business and Deloitte are collaborating with SAP to integrate SAP's software suite, including SAP Customer Activity Repository and SAP S/4HANA into the platform.

Enablement of these technologies can offer retailers sustainable business performance and profitability acceleration across key levers, such as revenue, cost of goods sold, and operating margin, according to the companies.

Together with Deloitte’s retail industry and solution engineering experience, the two organisations have developed a set of enterprise-wide use cases that can be enabled by the platform, a reference architecture that amplifies back-office application integration value, and a customisable approach to accelerate outcomes and ROI.

Of the use cases under co-development through this collaboration, one example is near real-time actionable intelligence to address out-of-stock shelf inventory management, where the platform generates automated replenishment notifications to in-store associates to refill shelves from the back of the house and alerts distribution centres to allocate additional inventory.

This co-innovation aims to help retailers increase sales, improve margins, offer greater product availability, and give associates more time to engage with customers when they don't have to spend as much time on activities like cycle counting, the companies state.

Verizon Business CEO Tami Erwin says, “It’s an exciting moment to unveil this innovative retail collaboration with Deloitte and SAP.

"We are entering a new era of technology-led disruption at the exact same moment every retailer is looking to accelerate digital transformation, increase productivity and improve customer experiences.

"We’re ready to open the doors to Verizon's transformative 5G and mobile edge compute platform and look forward to helping our customers reimagine everything from their employee experience and supply chain to end-customer use cases."

Deloitte Consulting LLP principal and US Consulting consumer industry lead Anthony Stephan says, “The opportunity for 5G and MEC to enable frictionless retail experiences and improve asset productivity should have a seismic impact on the retail industry.

"Our collaboration with Verizon Business and SAP enables us to efficiently and effectively address the concerns of retailers today, providing a best-in-class digital transformation experience that can respond and deliver at the speed of 5G.”

Story image
Customer churn costing Australian businesses millions, report finds
52% of sales professionals in Australia believe that their CRM systems are unfit for purpose, while customer churn is costing mid-market companies an average of US$5.5 million per year each.More
Story image
Microsoft Viva: Microsoft unveils new employee experience platform
Microsoft has unveiled Microsoft Viva, an employee experience platform designed to bring tools for employee engagement, learning, wellbeing and knowledge discovery, directly into the flow of people’s work. More
Story image
Five contact centre planning mistakes and how to avoid them
A well designed and managed contact centre can be an asset to your organisation but implementing one successfully calls for careful preparation, writes MaxContact director for Australia operations Daniel Harding.More
Story image
Employees ready to trick AI tracking tech, Gartner finds
“Just as we’ve seen with every technology aimed at restricting its users, workers will quickly discover the gaps in AI-based surveillance strategies."More
Story image
Apple and Xiaomi only vendors to see smartphone growth in 2020 — Gartner
Apple’s growth was largely due to the success of the iPhone 12, which helped the company surpass Samsung to regain the status of number one global smartphone vendor for Q4 2020.More
Story image
Databricks launches on Google Cloud 
Under the partnership, organisations can now use Databricks to create a lakehouse capable of data engineering, data science, machine learning, and analytics on Google Cloud’s global, scalable, and elastic network. More