Adrian McDermott stories
Zendesk investigates changing nature of customer experience
Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.
Immersive CX is the new way to win and keep customers
Latest Zendesk research signals a dramatic shift in expectations, with over two-thirds of Australian business leaders rethinking the entire customer experience.
Zendesk launches messaging solution with advanced capabilities
Zendesk launches messaging solution for enterprise customers to bring simplicity to the enterprise software space.
Zendesk, WhatsApp enter partnership to expand customer service offerings
Zendesk boosts CRM with WhatsApp for instant, multi-channel customer support.