Adrian McDermott Stories

Australian Stories

Adrian McDermott stories

AI revolutionises CXin Australian firms, reveals Zendesk

Zendesk's 2024 report reveals a rise in the use of AI by Australian firms, surpassing the global average, to revolutionise and personalise customer experiences.

By Shannon Williams • 3 min read • Tue, 23rd Jan 2024

Customer Experience

Zendesk investigates changing nature of customer experience

Zendesk, has released the company's latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.

By Catherine Knowles • 6 min read • Thu, 16th Feb 2023

Global Stories

Adrian McDermott stories

Digital Transformation

DeepL secures $300m investment, valuation reaches $2 billion

Language AI leader DeepL lands $300M investment, boosting valuation to $2B. New funding aims to fuel product innovation and global expansion, says CEO.

By Catherine Knowles • 3 min read • Fri, 24th May 2024

Unified Communications

AI-driven customer experience heralds future trends

The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.

By Shannon Williams • 3 min read • Thu, 18th Jan 2024

DevOps

Zendesk acquires AI firm Klaus to enhance customer experience

Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.

By Catherine Knowles • 3 min read • Wed, 10th Jan 2024

Customer Experience

Immersive CX is the new way to win and keep customers

Latest Zendesk research signals a dramatic shift in expectations, with over two-thirds of Australian business leaders rethinking the entire customer experience.

By Gaurav Sharma • 6 min read • Fri, 20th Jan 2023