Complaints stories
Australian telecom complaints reach record low levels
Thu, 14th Nov 2024
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complaints
Complaints to Australian telecoms have plummeted to record lows, averaging just 2.7 per 10,000 services, signalling improved customer satisfaction.
Sydney startup Pyng aims to eliminate surcharge fees
Tue, 24th Sep 2024
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complaints
A Sydney startup, Pyng, offers Australians a solution to save billions in annual tap-and-go surcharge fees by facilitating surcharge-free payments through its innovative app.
Drop in Australian telco complaints pleases ACCAN
Mon, 16th Oct 2023
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complaints
Significant drop in telecommunications complaints in Australia, but rise in financial hardship complaints raises concerns, says ACCAN.
Telecom dispute surge: Key findings from 2023 TDR report
Wed, 11th Oct 2023
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complaints
TDR's 2023 report reveals record surge in telecom disputes, with 3725 people seeking help—a 64% jump from 2022.
Australia’s telcos maintain record-low complaint rates
Tue, 14th Feb 2023
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complaints
Australia's telcos have maintained record-low complaint rates, according to the latest Complaints-in-Context Report released by the Communications Alliance.
NZ domain chiefs issue AWOL telco warning...
Wed, 28th May 2014
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complaints
The Domain Name Commission issues a warning about 24/7 Hosting's activities related to .nz domain names. Complainst have been found to be valid.
IT glitch stings Kiwis with over 20,000 wrong traffic tickets
Wed, 19th Feb 2014
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complaints
New Zealand Police have been forced to apologise after admitting they wrongly issued over 20,000 traffic tickets to Kiwis, due to a IT error.
Web scams leapt 22% in 09 – report
Sat, 1st May 2010
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complaints
The FBI's 2009 Internet Crime Report reveals a 22.3% surge in web scams, with total financial losses hitting USD $559.7 million.
Anti-spam update
Mon, 1st Mar 2010
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complaints
Spam complaints in New Zealand are on the decline, thanks to rigorous enforcement of anti-spam laws, with high-profile cases raising public awareness.
Wikipedia tackiling 'vandals'
Thu, 1st Oct 2009
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complaints
Wikipedia is experimenting with tighter controls on its pages, to stop the posting of inaccurate, untrue or defamatory material.
Telecom in breach
Tue, 1st Sep 2009
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complaints
Telecom Wholesale halts its broadband and residential PSTN ‘loyalty’ offer following a breach of separation undertakings, with potential penalties looming.