Customer retention stories - Page 7

Teradata launches Autonomous Customer Intelligence, an AI-driven software turning raw data into real-time customer actions to enhance experience and loyalty.

Research shows 79% of Australian small businesses linking milestone celebrations with better performance, yet only 21% take time to mark achievements.

Rob Tarkoff has been appointed CEO of Seismic, succeeding co-founder Doug Winter, as the company enters a new phase of growth and innovation.

Australian consumer loyalty relies heavily on trust and high-quality service, with 86% likely to abandon brands after poor customer support experiences.

As AI reshapes customer experience, brands must build trust with seamless, personal digital interactions or risk losing consumers amid rising expectations.

Taboola's Realise platform adds Generative AI upgrades, helping advertisers boost campaign performance beyond search and social channels by up to 34%.

Australian small businesses lose over 22 hours weekly managing complex payment systems, risking cash flow, customer loss, and security concerns, says new report.

BFCM 2025 demands tech-savvy strategies; brands using AI, personalisation, and data-driven insights will outperform those relying on broad discounts.

Tenable's co-CEOs lead innovation in exposure management, driving growth and stability with a unique dual leadership model after their CEO's passing.

CrayonIQ's new guide ranks 17 AI-powered contact centre platforms, highlighting hyperscalers' growing impact on APAC CX strategies for 2025.

Tinybeans saw a 12% rise in subscription revenue to USD $3.32m despite an 11% fall in total revenue, cutting cash outflows by 64% in FY25 for stronger growth.

Virtualplatform has launched a white-label mobile app enabling ISPs and partners to manage customer lifecycles with branded, mobile-first service and billing tools.

Automating billing can boost Australian businesses' profits, cash flow, and customer retention amid rising insolvencies and economic uncertainty.

Australian KrisFlyer members can now earn up to 13,500 miles annually by switching utility and telco plans via Econnex, expanding their rewards options amid rising costs.

Digital outages cost Australians AUD $5.3bn annually, eroding trust in telcos, banks and airlines as consumers seek more reliable alternatives.

Omnissa bolsters leadership with three senior hires to accelerate partner-led growth and expand its global digital workspace market presence.

Amperity experts highlight the need for businesses to treat customer data as vital fuel for growth, not just as a technical asset to manage.

A survey of 288 APAC retailers shows strong confidence in customer engagement plans, with loyalty and personalised tools top priorities despite economic challenges.

Adeptia has achieved double-digit H1 revenue growth, driven by AI data automation expansion into business intelligence, manufacturing and finance sectors.

Bridgit appoints Nick Ognenovski as Chief Revenue Officer to lead revenue strategy and accelerate growth in Australia's non-bank lending sector.