Forrester stories - Page 25

NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions' assessment of CCaaS solutions.

Techday's extensive research shows that customers now only enquire with suppliers after thorough research, changing the marketing-to-sales conversion funnel.

Thoughtworks creates new Asia-Pacific structure, hires new managing directors, to expand access to talent and better serve clients in the region.

The integration will enable KnowBe4 to help reduce risky behaviour with integration to support real-time security coaching.

Research shows six in ten consumers interacted with a brand via chatbot in the last six months – 24% more than those who picked up the phone.

Commvault appoints Anna Griffin as new Chief Marketing Officer to drive campaigns for high-growth SaaS companies and promote data protection value.

Digital transformation has led to complex data management challenges for IT teams. A data fabric can help solve these issues by connecting data across systems.

Fortinet unveils FortiSP5, a breakthrough in ASIC technology, offering enhanced security and cost savings for distributed networks.

A word of caution is in order: when it comes to chatbot execution, it's easy to miss the mark and much can be learnt from past chatbot journeys. .

Building a unique digital experience is crucial for businesses in today's competitive market. Testing is the key to success.

Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.

Atlas provides outcome-driven insight that enable anyone to identify and respond to digital customer needs from day one.

Enterprises need to focus on strengthening their overall security postures, starting with reducing the likelihood of a damaging cyber intrusion.

KuppingerCole has named Delinea a Leader in its 2023 KuppingerCole Leadership Compass for Privileged Access Management report.

Radiant Logic has delivered a fourth straight year of profitable growth and an expanding customer base despite economic uncertainty.

A new Forrester Wave report has recognised Micro Focus as a Leader in Continous Automation Testing (CAT) for its broad capabilities.

Miscommunication with IT departments has led to cybersecurity incidents in over 68% of organizations, says Kaspersky.

InterSystems has been positioned in the Visionaries Quadrant of the newly published Gartner Magic Quadrant for Cloud DBMS.

Commvault announced that Forrester has positioned the company as a Leader in the Forrester Wave: Data Resilience Solutions Suites, Q4 2022.

According to a total economic impact study from Forrester, customers can realise a 370% ROI after deploying the DXP, with a payback period of eight months.