InMoment stories
InMoment integrates generative AI for better customer insights
Last month
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uc
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devops
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cx
InMoment integrates generative AI into its Conversational Intelligence, enhancing customer experience analytics by merging various feedback sources like contact centres, surveys, and social media.
Chargebee appoints new leaders as market reaches USD $1.5 trillion
Last month
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cdp
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martech
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salesforce
Chargebee has named Brian Clark as President of Go-to-Market and Andrew Sherwood as SVP of Global Sales, aiming to capitalise on the booming USD $1.5 trillion subscription economy.
InMoment acquires natural language processing provider Lexalytics
Fri, 10th Sep 2021
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m&a
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partners
As a result of the acquisition, InMoment can leverage Lexalytics’ experience in structured and unstructured data and text analytics solutions.
Why CX is a 'must-have' and not a 'nice-to-have'
Tue, 16th Jun 2020
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crm
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data analytics
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cx
Strengthening CX drives success: Adobe reveals 40% of CX leaders exceeded 2019 goals, proving investment in customer experience is now essential for businesses.
What is a business without customers? Why CX investment should be a strategic play
Tue, 16th Jun 2020
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crm
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data analytics
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cx
Investing in Customer Experience (CX) can transform customer data into strategic advantages. Adobe's 2019 report shows 40% of CX leaders exceed business goals.
New merger creates 'world's largest' CX company
Thu, 27th Feb 2020
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crm
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cx
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martech
The combined company will immediately support over 2,000 brands with a global team of 1,500 employees spanning North America, Europe, and Asia.
Why Aussie brands blame their customers for CX shortfalls
Tue, 12th Mar 2019
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crm
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cx
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martech
11% of Aussie brands think customers are solely responsible for creating better experiences, according to a report by InMoment.
Global CX company claims stake in ANZ market with acquisition of local boutique
Wed, 23rd May 2018
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crm
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cx
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martech
US customer experience platform InMoment expands into the ANZ market by acquiring Melbourne-based BrandXP, setting sights on APAC growth.