Knowledge Management stories
Asia Pacific retail banks show growing interest in Generative AI
Last week
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cx
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data management
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voice
Asia Pacific retail banks are showing increased interest in Generative AI, with 41% planning to invest, indicates an IDC report.
Conversational AI expected to transform banking sector, claims Amelia survey
Mon, 16th Oct 2023
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chatbots
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cx
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customer service
Survey reveals that 83% of banking sector believes Conversational AI will have a positive impact, according to Amelia.
Knowby Pro 4.0: Revolutionizing knowledge management with enhanced user experience
Fri, 13th Oct 2023
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productivity
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apple store
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collaboration
Knowby Pro 4.0, a game changer in knowledge management, promises enhanced user experience with a new web interface.
47% digital workers struggle for information to be effective: Gartner
Thu, 11th May 2023
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productivity
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workplace
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gartner
Digital workplace leaders can implement shared applications and practices to drive better business outcomes, Gartner reveals.
Syniti updates Knowledge Platform with cloud-based version
Fri, 6th May 2022
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cloud services
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digital transformation
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software update
Building on the existing platform, the company is introducing the fully cloud-based version of Syniti Advanced Data Migration, now called Syniti Migrate.
Zoho Corp launches new e-learning tool, TrainerCentral
Fri, 22nd Apr 2022
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edutech
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e-learning
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online courses
Zoho launches TrainerCentral, a new business division aimed at filling the gap in the e-learning market and helping trainers create online courses.
Kiwi tech stories: How one change helped retail crime intelligence platform Auror to win the market
Mon, 5th Jul 2021
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microsoft
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events
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retail
One of Auror’s biggest challenges was the decision to re-platform its software solution after only a couple of years into its business.
Nitro report suggests poor document workflows hurt knowledge workers
Mon, 4th Nov 2019
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document management
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ecm
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printing
Flawed doc workflows hike stress, risk jobs, Nitro study warns.
Millions wasted on poor knowledge management solutions
Mon, 14th Oct 2019
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contact centre
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oracle
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sap
A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.
Ngā Pae o te Māramatanga empowers Māori cultural research
Wed, 7th Nov 2018
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māori
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maori education
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knowledge management
NPM says the platforms are also designed to deliver innovation in significantly challenging research areas.
Insurance systems provider EIS partners with Microsoft Bot Framework
Fri, 12th May 2017
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crm
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microsoft
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ml
The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.
Zendesk announcing machine learning-powered knowledge management solution
Thu, 4th May 2017
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ml
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it automation
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ai
Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.
Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report
Thu, 27th Apr 2017
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crm
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cx
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martech
An exceptional customer experience is crucial to establishing a powerful brand reputation.
A loyal customer
Mon, 1st Feb 2010
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idc
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smb
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knowledge management
In monetary terms, IDC figures show the potential small business market (1-99 employees) for IT vendors in New Zealand is expected to reach $NZ1.07 billion in 2009.
So you’ve been asked to do an interview
Fri, 1st Sep 2006
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knowledge management
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media
Listen up: Here are five questions you have to answer before you open your mouth for an interview.