CFOtech Australia - Technology news for CFOs & financial decision-makers

NICE stories

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NICE launches next-gen AI tool Enlighten Copilot for CX leaders
Last month
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NICE's next-gen Enlighten Copilot AI technology, geared toward CX decision-makers and supervisors, promises to enhance customer interactions with real-time data analysis, amidst the rise of AI usage in the workplace.
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NICE unveils Enlighten XM for hyper-personalised customer experiences
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NICE reveals AI solution Enlighten XM, offering hyper-personalised customer experiences through large language models and a deep data memory system.
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DiDi Global adopts NICE's cloud-based WFM & EEM solutions
Wed, 28th Feb 2024
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DiDi Global teams up with NICE for AI-driven Workforce Management and Employee Engagement solutions to optimise operations and boost employee satisfaction.
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Embracing new tools in CX to revolutionise the digital customer journey
Tue, 6th Feb 2024
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Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.
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Europcar adopts NICE CXone to standardise global customer service
Wed, 13th Dec 2023
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Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.
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NICE named Technology Leader by QKS for Customer Journey Analytics
Thu, 7th Dec 2023
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Software provider NICE earned the title of Technology Leader in the 2023 SPARK Matrix for Customer Journey Analytics by QKS.
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Club Med enhances global operations with implementation of NICE CXone
Wed, 15th Nov 2023
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Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.
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NICE tops Ventana Research's 2023 Buyers Guide for Contact Centres
Thu, 2nd Nov 2023
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NICE ranks first in Ventana Research's 2023 Buyers Guide for Contact Centres, lauded for its superior product experience.
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NICE leads in Ventana Research's 2023 Buyers Guide for Agent Management
Wed, 1st Nov 2023
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NICE has secured the top spot in Ventana Research's 2023 Buyers Guide for Agent Management, cited for its use of AI.
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NICE named ‘Exemplary Leader’ in contact centre suites
Thu, 12th Oct 2023
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NICE named as top contact center suite in Ventana Research 2023 Buyers Guide, scoring highest in multiple categories.
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NICE leads WFM market for the ninth consecutive year
Fri, 29th Sep 2023
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NICE's Workforce Management dominates the market for the ninth consecutive year, and gains the most customers, according to DMG Consulting's report.
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NICE CXone Summer 2023 release to deliver CX at scale
Mon, 25th Sep 2023
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NICE has announced the CXone Summer 2023 release, unlocking new levels of openness and flexibility to deliver customer experience at scale.
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NICE named market leader for CX Analytics solution
Thu, 21st Sep 2023
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NICE has been recognised as the overall leader by Quadrant Knowledge Solutions in the 2023 SPARK Matrix for Speech Analytics report.
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NICE crowns top innovators with CX Excellence Awards
Wed, 30th Aug 2023
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NICE, the customer experience software, has announced the winners of its International CX Excellence Awards for 2023.
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Channel selection: Essential for a successful customer experience strategy
Tue, 29th Aug 2023
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Today's contact centres are evolving rapidly to meet customer demand for diverse, seamless engagement channels. Here's how.
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NICE named a leader in 2023 Frost & Sullivan report
Mon, 28th Aug 2023
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NICE's complete, AI-powered cloud contact centre solutions portfolio shines in Frost & Sullivan's analysis of growth and innovation.
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Key factors to look for in a Customer Experience Software
Wed, 26th Jul 2023
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Organisations need to continue investing in customer experience (CX) solutions that empower them to deliver frictionless experiences.
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Demystifying GPT solutions: to ChatGPT or not to ChatGPT?
Sun, 16th Jul 2023
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Ultimately, the future of contact centres will likely hinge on the successful integration of AI technologies like GPT.
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NICE launches next big leap of CX platform Enlighten
Wed, 7th Jun 2023
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NICE introduces three new AI solutions, combining generative AI tech and CX data to improve customer service engagement and operational excellence.
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NICE comes out on top of QKS's workforce engagement management report
Thu, 4th May 2023
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NICE has announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix: WEM report.
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Gartner names NICE Customers Choice in 2023 Peer Insights
Thu, 20th Apr 2023
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Gartner has named NICE a Customers Choice in the 2023 Peer Insights Voice of the Customer for Contact Centre as a Service.
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NICE announces the spring 2023 release of AI-powered CXone
Tue, 4th Apr 2023
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NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.
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Forrester names NICE Contact Centre as a Service Leader
Wed, 29th Mar 2023
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Forrester has named NICE a Leader in Contact Centre as a Service (CCaaS) in a new report for the first quarter of 2023.
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Latest NICE offering using OpenAI for customer experience
Tue, 28th Mar 2023
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NICE launches Enlighten Actions, an AI offering that enables businesses to create smart and humanised customer experiences.