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Technology news for Australian CFOs and financial decision-makers

Self-service news stories

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Data
Hazelcast launches beta release of new serverless offering
Hazelcast Viridian Serverless speeds up app development, simplifies provisioning, and enables integration of real-time data into applications.
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Artificial Intelligence
How to overcome the digital experience dilemma - NICE
While self-service solutions can provide major benefits, live voice and chat interactions are still an important part of customer service that continue to need support and investment.
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Customer experience
Delivering a compelling customer experience in the digital age
Delivering a compelling customer experience in the digital age starts with the organisation’s website.
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Hybrid Cloud
Telstra Purple launches next gen hybrid cloud offering
Available as a self-serve solution, Telstra Hybrid Cloud can also be fully managed by the Telstra Purple team who can take care of updating, patching and around the clock monitoring.
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Azure
Macquarie Cloud Services makes Aussie first with new Azure portal
The Macquarie Lens portal has been launched after eight months of development and gives customers secure access to the VMware CloudHealth platform via a free self-service option.
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Cloud
Ivanti launches new integrated solutions to secure the 'everywhere workplace'
Ivanti has released three new integrated solutions: Ivanti Neurons for Secure Access, Ivanti Neurons for Project Portfolio Management (PPM), and Ivanti Neurons for Governance, Risk, and Compliance (GRC).
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Self-service
Darwin International Airport invests in Elenium Automation self-service solutions
“As Australia moves toward re-opening, self-service automation technology will be key in enabling airports to operate safely, without compromising on efficiency or passenger experience."
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Customer engagement
Self-service in high demand for today’s enterprise customers
"Enterprises stand to increase sales, improve customer experience and brand image while reducing churn and customer support costs by facilitating a seamless product-content process.”
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Pure Storage
Pure Storage launches channel incentives and updates
“We are thrilled to see our partners’ continued momentum with Pure as-a-Service and are excited to deliver new opportunities for partners to make an impact through our unique and differentiated subscription offerings.”
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DevOps
New Puppet report reveals key to DevOps success
Organisations that embrace platform models are more likely to succeed at scaling DevOps, according to Puppet's 2020 State of DevOps Report.
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Artificial Intelligence
Boomi: two new solutions and partnership with Aible
AtomSphere Go and Project LightSpeed accelerate delivery of integrated experiences and the partnership provides no-code AI-driven insights.
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Identity and Access Management
Ping Identity releases self-service IAM solution
The solution addresses common tasks across the Ping Intelligent Identity platform with simple, self-service workflows and standardised templates that can be delegated to business users.
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QR code
Alipay’s restaurant services come to Aus
It will allow Chinese customers to scan a QR code to bring up a digital menu, self-order and pay for their meal, all through their mobile device.
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Business Intelligence / BI
Is self-service BI living up to the hype?
the explosion of data available to a business and self-service BI tools is transforming how everyone works - but is self-service living up to expectations?
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Big Data
How to turn big data into valuable business information
To take advantage of the big data wave, organisations must find effective ways to assess, store and analyse large amounts of data.
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JAMF Software
How offering IT ‘self-service’ can help create a more attractive workplace
How technology is offered in the workplace can have an instrumental impact on how an organisation is perceived and whether people will want to stay.
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Data analytics
Exclusive interview: Tableau on data analytics, AI and GDPR
We sat down with Tableau chief product officer Francois Ajenstat to talk about how the company enables organisations to be more 'analytics capable'.
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Customer experience
Customer self-service software market worth nearly $10b USD by 2021
There are a number of markets that are set to skyrocket with the digital revolution – none more so than customer self-service software.