Twilio stories

Twilio has unveiled new CustomerAI solutions that it says will unlock the power of artificial intelligence for hundreds of thousands of businesses.

Twilio, the customer engagement platform, will enable companies to create personalised, customer-aware experiences powered by OpenAI.

The extension of the longstanding partnership will place artificial intelligence capabilities at the fingertips of Twilio customers.

APAC marketers embrace the phase-out of third-party cookies, recognizing the value of zero and first-party data, says Twilio research.

Twilio unveils CustomerAI ahead of SIGNAL and simultaneously expands on its long-standing partnership with Google Cloud.

Twilio reveals new research proving trust and transparency are cornerstones of building a sustainable data-sharing ecosystem for digital marketing in Australia.

Businesses are eagerly embracing the potential for AI to provide personalised customer experiences, but consumers remain cynical.

Twilio’s annual customer engagement report finds customer engagement investments increase brands’ resilience by boosting revenue and improving customer loyalty.

Customer data platforms have become a cornerstone of the modern technology stack as companies move to leverage an explosion of consumer data.

Twilio’s survey shows lagging adoption in conversational messaging, an untapped opportunity for brands in the Australian market.

Customers expect personalisation during every brand interaction but they don't trust brands to keep their personal data secure and to use it responsibly.

ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution. .

In this interview, we speak to Twilio Flex director of product marketing Tim Richter, who will discuss one of the company's critical APIs, Twilio Flex.

Twilio Segment launches developer toolkit to help users customize their customer data stacks and create unique customer experiences.

Twilio developer evangelist Phil Nash showcases an interactive demo on the solution, and discusses customer success stories with this and other Twilio APIs.

In today's interview we have Twilio vice president for APJ Lee Hawksley, who discusses the company's products and solutions.

Twilio allows for innovators, both big and small, from across every industry to reinvent how companies engage with their customers.

Twilio Segment has launched a customer journey builder for the digital era, aiming to provide personalised and omnichannel experiences.

In December 2019, Twilio Segment processed close to 500 billion API calls per month. In December 2020, that number reached more than one trillion.

Segment will become a division of Twilio and will continue to be led by Segment CEO and co-founder Peter Reinhardt, reporting to Lawson.

COVID-19 and related nationwide lockdowns have resulted in businesses accelerating their digital transformation strategy and efforts by at least six years.

Twilio is sponsoring the planting of trees to reforest Australia for each person who completes certain challenges in its JavaScript training game.

Verified By Twilio positions apps to provide consumers with verified information about who is contacting them and why.

By adding the email API platform SendGrid into its fold, Twilio now includes email as a channel of communication for its customers.