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User experience (UX) Stories

Australian Stories

User experience (UX) stories

Kinetic IT report flags AI & sovereign execution gap
Hybrid Cloud

Kinetic IT report flags AI & sovereign execution gap

Funding and skills shortages are leaving Australian agencies unable to safely deploy AI while keeping ageing systems resilient and under control.

By Mark Tarre • 5 min read • 3 days ago
Commonwealth Bank tests AI companion in banking app
Data Analytics

Commonwealth Bank tests AI companion in banking app

The trial could make everyday banking decisions clearer for millions of app users, while keeping human oversight and fraud controls in place.

By Mark Tarre • 5 min read • 4 days ago
AI delivers measurable gains at Coles, bank & law firm
Data Protection

AI delivers measurable gains at Coles, bank & law firm

Australian firms are starting to reap AI gains in productivity and customer service, but trust and pricing models are now under pressure.

By Mark Tarre • 4 min read • 4 days ago
Altman says businesses lag AI adoption amid rapid change
Digital Transformation

Altman says businesses lag AI adoption amid rapid change

Businesses face pressure to speed up AI rollouts as OpenAI chief Sam Altman says enterprise adoption remains very early.

By Mark Tarre • 6 min read • 4 days ago
Millions of Australians struggle to navigate legal issues
Artificial Intelligence

Millions of Australians struggle to navigate legal issues

Confusion, not fees, is blocking access to legal help for millions of Australians, a survey commissioned by LawConnect found.

By Mark Tarre • 5 min read • 4 days ago

Global Stories

User experience (UX) stories

Anthropic launches Claude Opus 4.8 with new controls
Enterprise Resource Planning

Anthropic launches Claude Opus 4.8 with new controls

Users can now dial up reasoning or speed in Claude, as Anthropic keeps Opus 4.8 at the same price and cuts fast-mode costs.

By Sean Mitchell • 4 min read • Today
xBratAI launches in Asia-Pacific, seeks broker ties
Fintech

xBratAI launches in Asia-Pacific, seeks broker ties

Retail traders in Asia-Pacific could gain direct broker-linked alerts as xBratAI begins talks with partners in Hong Kong and beyond.

By Mark Tarre • 4 min read • Yesterday
Binance names Jenny Wei Australia & New Zealand manager
Crypto

Binance names Jenny Wei Australia & New Zealand manager

The hire signals Binance's push to tighten compliance and local oversight in Australia and New Zealand, where regulators are scrutinising crypto firms.

By Karen Joy Bacudo • 4 min read • 2 days ago
Consumers trust marketplaces more than brands online
Gaming

Consumers trust marketplaces more than brands online

Confidence in online retail is shifting towards the platform, with a 9,000-person study finding marketplaces outrank direct brands on trust.

By Mark Tarre • 4 min read • 3 days ago
Shield launches insights dashboard for compliance teams
Data Analytics

Shield launches insights dashboard for compliance teams

Compliance managers could cut alert review times by up to half as financial firms face surging false positives and heavier regulatory scrutiny.

By Sean Mitchell • 4 min read • 4 days ago
TBC Georgia launches crypto trading in banking app
Digital Transformation

TBC Georgia launches crypto trading in banking app

Retail customers in Georgia can now buy and sell 30 cryptocurrencies inside TBC's banking app, as monthly active users on its brokerage platform rise 42%.

By Sofiah Nichole Salivio • 3 min read • 5 days ago

Stories from Other Regions

User experience (UX) stories

Citizens Bank picks MANTL to speed account opening
Digital Transformation

Citizens Bank picks MANTL to speed account opening

Customers could open deposit accounts faster, as the Tennessee lender expects automation to cut delays and reduce staff paperwork across channels.

By Karen Joy Bacudo • 3 min read • Today
Garuda Indonesia modernises core systems with RISE with SAP
Private Cloud

Garuda Indonesia modernises core systems with RISE with SAP

The move is designed to cut costs and improve transparency as the carrier links finance, procurement and maintenance systems on SAP Cloud ERP Private.

By Sean Mitchell • 3 min read • Yesterday
Logic launches Workspaces for flexible hybrid offices
Digital Signage

Logic launches Workspaces for flexible hybrid offices

Businesses can now reconfigure meeting spaces faster as hybrid working drives demand for modular office infrastructure.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
At the crossroads: building the next phase of payments in Aotearoa
Digital Transformation

At the crossroads: building the next phase of payments in Aotearoa

Fragmentation could slow Aotearoa's payments overhaul unless industry and government align on standards, identity and resilience.

By Chad Haighmark • 4 min read • 3 days ago
Disabled shoppers face widespread barriers, study finds
Customer Experience

Disabled shoppers face widespread barriers, study finds

Widespread access failures are driving disabled shoppers away, with 38% abandoning purchases and most avoiding brands after bad experiences.

By Mark Tarre • 4 min read • 4 days ago
Interac adds AI fraud checks to Verified identity service
Fintech

Interac adds AI fraud checks to Verified identity service

Canadian businesses will get tougher digital onboarding defences as the phased rollout targets deepfakes, spoofed video and device tampering by Q3 2026.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago