About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 18
Gen Z demands more digital channels for customer service
Fri, 20th Sep 2024
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ecommerce
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ai agents
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instagram
New research by CommBox reveals UK Gen Z shoppers prefer digital channels like WhatsApp for customer service, while older generations stick to phone calls.
Business secretary supports remote work amid push for office return
Fri, 20th Sep 2024
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cybersecurity
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amazon
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productivity
Business Secretary Jonathan Reynolds champions remote work for its productivity benefits, opposing big firms like Santander and Amazon.
Few firms use strategic compliance, says FloQast study
Fri, 20th Sep 2024
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risk & compliance
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emea
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trust
Only 16% of organisations adopt a strategic compliance approach, spotlighting the emergence of risk orchestration as a key trend in CFO and compliance roles.
Thales report reveals $186bn losses from API bot attacks
Fri, 20th Sep 2024
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application security
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api
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genai
Thales' new report highlights a global loss of USD $186 billion due to bot attacks on APIs. Larger enterprises face greater risk, and incidents are on the rise.
Financial services sector remains top DDoS target, Akamai reports
Fri, 20th Sep 2024
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ransomware
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phishing
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email security
Akamai Technologies' latest report reveals financial services are the prime target for Layer 3 and 4 DDoS attacks for the second year in a row, making up 34% of incidents.
Australian firms to boost cybersecurity budgets by next year
Fri, 20th Sep 2024
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firewalls
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digital transformation
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network security
Sophos's new report reveals 83% of Australian firms will boost cybersecurity budgets, with a focus on MSPs and covering AI threats, credential theft, and more.
Australian CEOs prioritise AI investment despite uncertainties
Fri, 20th Sep 2024
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dei
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genai
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ai
Australian and global CEOs prioritise Generative AI investments despite economic concerns, with most expecting returns in three to five years.
Australian firms underprepared for rising cyber threats
Fri, 20th Sep 2024
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advanced persistent threat protection
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cybersecurity
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cyber threats
A Herbert Smith Freehills report reveals rising cyber concerns among Australian organisations, but many remain ill-prepared despite increased threats.
KPMG Australia opens Microsoft Dynamics practice in Perth
Fri, 20th Sep 2024
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digital transformation
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microsoft
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microsoft cloud
KPMG Australia opens a dedicated Microsoft Dynamics 365 practice in Perth to bolster Western Australia's digital transformation efforts.
Vidyard boosts AI Avatars for efficient personalised sales videos
Fri, 20th Sep 2024
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api
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ai
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productivity
Vidyard enhances AI Avatars to revolutionise sales video creation, offering bulk personalisation, seamless integration, and lifelike facial accuracy to boost productivity.
Financial losses from NZ cybercrime rise to $6.8m in Q224
Fri, 20th Sep 2024
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phishing
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email security
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scams
New Zealand cybercrime losses surge to $6.8 million in Q2 2024, with unauthorised access incidents skyrocketing to $3.6 million, NCSC data shows.
Kubernetes proficiency surges as Loft Labs highlights trends
Fri, 20th Sep 2024
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virtualisation
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devops
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apm
A Loft Labs survey reveals rising Kubernetes proficiency among large enterprises, showing a growing reliance and interest in advanced management to cut costs and complexity.
Report: 80% of critical infrastructure hit by email breaches
Thu, 19th Sep 2024
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phishing
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advanced persistent threat protection
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email security
A new OPSWAT report reveals 80% of critical infrastructure organisations faced email security breaches last year, urging a zero-trust security approach.
Collaboration gaps threaten security, Skybox Security report finds
Thu, 19th Sep 2024
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cybersecurity
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collaboration
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report
Skybox Security's latest report exposes a stark gap between the perceived and actual collaboration of network and security teams, with potential risks heightened by AI threats.
Survey: only 16% find their software testing efficient
Thu, 19th Sep 2024
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devops
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cx
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martech
Only 16% of organisations find their software testing effective amidst AI integration, revealing significant challenges and a need for better test practices.
AI-driven development poses security challenges, says Venafi
Thu, 19th Sep 2024
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ai
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cybersecurity
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software development
Venafi's research reveals 83% of firms use AI for coding, sparking security fears as 66% of leaders struggle to keep pace, warning of a looming security reckoning.
Climate X report: most top banks fail climate adaptation tests
Thu, 19th Sep 2024
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apm
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cleantech
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software development
Climate X’s report reveals that most major banks are ill-prepared for climate risks, with only 7 of 50 meeting over half the criteria.
UK businesses struggle to meet net-zero targets due to logistics
Thu, 19th Sep 2024
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supply chain & logistics
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cleantech
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collaboration
New Wincanton research reveals over half of UK businesses doubt they will meet net-zero targets, citing logistics costs and alternative fuel technologies as major hurdles.
Finance leaders struggling to keep up with eCommerce evolution
Thu, 19th Sep 2024
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digitisation
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growth
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future-proofing
A Hokodo survey reveals that 66% of finance leaders believe their teams lag behind the rapid pace of eCommerce, with B2B commerce poised to hit USD $2.641 trillion by 2024.
Leapwork report reveals flawed AI testing, highlights need for change
Thu, 19th Sep 2024
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devops
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apm
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software development
A Leapwork survey reveals only 16% of firms find their software testing efficient, despite 85% having integrated AI, uncovering widespread performance issues.