About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 2
UK consumers are turning their back on AI chatbots
2 days ago
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contact centre
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chatbots
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it automation
Almost half of UK adults dissatisfied with customer service, often preferring human interaction over automated systems.
IT leaders leaning on outsourcing for DMARC implementation
2 days ago
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phishing
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outsourcing
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advanced persistent threat protection
Majority of IT decision-makers lacking resources and expertise to implement DMARC email authentication protocol prefer outsourcing.
Sembo unveils AI multi-destination travel booking assistant
2 days ago
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ai
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travel
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ux
Nordic digital travel agency, Sembo, launches the world's first AI-powered multi-destination travel booking assistant.
BeyondTrust lauded as a leader in Identity Threat Detection
2 days ago
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soc
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iam
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cybersecurity
BeyondTrust achieves recognition as a key player in Identity Threat Detection and Response (ITDR), topping the 2024 KuppingerCole Analysts AG Leadership Compass with its Identity Security Insights solution.
TeamViewer & Manhattan Associates team up for warehouse digitisation
2 days ago
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digital transformation
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vr
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supply chain & logistics
TeamViewer strategically allies with Manhattan Associates to digitalise global warehouse operations, utilising advanced vision picking tech for increased accuracy and efficiency.
Smart card market projected to reach $24.2bn by 2034
3 days ago
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bi
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big data
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data analytics
The global powered smart card market is forecast to surge to $24.2bn by 2034, driven by enhanced functionality and advanced security features.
IMF predicts AI could boost UK economic growth by 16%
3 days ago
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ai
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productivity
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investment
The IMF forecasts a potential 16% growth in the UK economy due to AI adoption, highlighting the nation's strong digital infrastructure.
NetApp 2024 report uncovers 'disrupt or die' era powered by AI
3 days ago
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ai
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cybersecurity
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netapp
NetApp's 2024 Cloud Complexity Report reveals a global 'disrupt or die' era powered by AI, highlighting a distinct divide between AI leaders and laggards.
AMTA launches site to aid Australians in 3G network shutdown
3 days ago
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telstra
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optus
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telco
The Australian Mobile Telecommunications Association launches a site to guide users for the looming 3G network shutdown.
Employment Hero tackles payroll challenges with AI innovation
3 days ago
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hcm
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payroll systems
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ai
Employment Hero aims to reduce payroll processing times for Australian SMEs by up to 80% through the integration of advanced AI and automation technologies.
Global tech firms boost human-centred design investment
3 days ago
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investment
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progress
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software development
Over half of global tech firms plan to up investment in user-friendly software design amid increasing importance of digital accessibility.
Basware unveils AI-powered solution to combat invoice fraud
3 days ago
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ai
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accounts payable
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fraud
Basware has launched an AI-based solution, AP Protect, aimed at helping companies shield from invoice fraud and errors.
ANZ senior leaders caution over cybersecurity, global figures differ
3 days ago
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cybersecurity
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cyber risk
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organisational culture
New research reveals Australian and New Zealand senior leaders express deep concerns over managing cybersecurity risks and economic uncertainty.
Nearly half of Australian SMEs project dip in turnover
3 days ago
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accounting systems
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digital banking
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investment
Australia's SMEs foresee a drop in turnover by year-end, while Prospa and Xero partner to ease financial administrative tasks for these businesses.
GoCardless & Intuit QuickBooks target late payments for Aussie SMBs
3 days ago
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smb
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integration
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gocardless
GoCardless and Intuit QuickBooks launch an integration for Australian SMBs to enable automatic collection and reconciliation of payments.
Ransomware activity spikes 20%, hospitals now in crosshairs
3 days ago
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ransomware
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cybercrime
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united states
Ransomware victims surge nearly 20% YoY in Q1 2024, with active ransomware groups increasing by 55% despite law enforcement efforts.
SAS expands managed services portfolio to Amazon Web Services
Last week
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cloud services
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managed services
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public cloud
SAS broadens its SAS-hosted managed services to include AWS, offering customers vast deployment, management options, and installation support.
SAP Emarsys unveils revolutionary AI Product Finder amidst growth in demand
Last week
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cx
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martech
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ai
SAP Emarsys unveils AI Product Finder in response to rising Australian demand for AI-influenced retail experiences.
SAS to launch new AI tools & advisory service for better governance
Last week
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sas
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accenture
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transparency
SAS aims to boost AI confidence and transparency with the unveiling of model cards and an AI Governance Advisory service, designed to mitigate AI risk and utilisation issues.
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SAS Viya Workbench expands data & AI platform's capabilities
Last week
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saas
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web development
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ai
SAS broadens its data and AI platform, SAS Viya, introducing SAS Viya Workbench, a versatile on-demand compute environment.
Business leaders anxious over data security – report
Last week
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cloud services
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ai
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investment
Business leaders are uneasy about data privacy and security, raising concerns over lack of governance frameworks with regard to generative AI use.
SAS Viya leads GenAI market with boosts to productivity & efficiency
Last week
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cx
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martech
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power / energy
SAS Viya is making strides in GenAI, delivering tangible ROI through the proficient application of large language models, and boosting customer productivity and efficiency.
SAS Innovate unveils accessible AI models for industry-specific use
Last week
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ai
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analyst report
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idc
SAS has unveiled a new approach for organisations to tackle business challenges head-on with packaged AI models.
Deutsche Telekom & DigiCert partner to enhance digital trust services
This month
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iot
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deutsche telekom
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digicert
DigiCert and Deutsche Telekom have formed a strategic partnership to advance digital certificates and identity management services.