DXC, Jollibee ink deal to boost digital growth
In a significant move to modernize and accelerate digital transformation, DXC Technology, a leading Fortune 500 global technology services provider, has secured a five-year contract with Jollibee Foods Corporation (JFC), one of the world's largest restaurant companies.
The comprehensive deal aims to evolve customer experience and drive business growth for JFC over the next five years. It will cover JFC's network of over 3,200 stores in the Philippines, North America, Europe, Middle East, Asia, and Australia (EMEAA).
As part of the agreement, DXC will deliver a suite of IT solutions, including Applications and Outsourcing, Modern Workplace, Data and Analytics, and Artificial Intelligence (AI). These customized solutions will empower JFC to navigate its rapid expansion and operational complexities across the Asia-Pacific, Americas, and EMEAA regions.
A turnkey device-as-a-service, with a nationwide store support solution from DXC, will enable JFC to set up a stable and efficient in-store technology platform for any new or existing restaurant. "The platform's proven stability will give employees clear oversight of a system that helps them deliver consistently great dining experiences to customers," the release stated.
The solution will also allow JFC to achieve greater operational efficiency and increased productivity. Employees will benefit from more efficient and streamlined workflows enabled by greater automation and analytics. Manual business processes will be replaced with user-friendly dashboards that provide crucial insights for informed decision-making.
Additionally, JFC will introduce a new chatbot to allow employees to access information regarding their service catalog, end-user devices, and office facilities. The company can also design virtual models of its stores and warehouses anywhere in the world and run detailed simulations to study performance.
Joseph C. Tanbuntiong, Chief Business Officer of Jollibee Group, expressed his satisfaction with the partnership, stating, "We take pride in providing the highest standards of food quality, service, and cleanliness to our customers. DXC has been an essential partner in our journey to evolve the quality of service that JFC customers have come to expect and appreciate over the years. This expanded partnership reflects our shared vision of digital transformation at scale, aimed at delivering delightful experiences to our customers."
Seelan Nayagam, President Asia Pacific, Middle East & Africa, DXC Technology, also shared his enthusiasm, saying, "We are delighted to extend our partnership with JFC, and continue to propel JFC's digital evolution, delivering best-in-class experiences to both customers and employees. DXC is committed to helping JFC surpass expectations and establishing new industry benchmarks."
Since 2017, DXC has played a pivotal role in implementing all essential IT services for JFC, enhancing governance of JFC's business processes across markets. By reducing performance-related incidents and system downtime, DXC has significantly contributed to JFC's operational success.
This partnership marks a significant step in JFC's ongoing digital transformation journey, reflecting a shared commitment to innovation, efficiency, and customer satisfaction.