Guidewire to acquire ProNavigator, boosting insurance knowledge

Guidewire has signed a definitive agreement to acquire ProNav Technologies, a knowledge management platform designed for the property and casualty (P&C) insurance industry.

ProNavigator's platform is used by 34 insurance organisations, including 12 that are existing Guidewire customers. The platform provides context-aware best practice information directly into insurance workflows, aiming to allow professionals to perform tasks more quickly and efficiently. ProNavigator's system captures, connects, and surfaces institutional knowledge across claims, underwriting, and distribution, which is intended to help organisations increase productivity, reduce claim cycle times, personalise customer service, and speed up employee onboarding.

Post-acquisition integration

Upon completion of the acquisition, Guidewire intends to integrate ProNavigator's insurance-trained intelligence across its platform. This would deliver advanced search and contextual knowledge retrieval capabilities directly to underwriters, claims adjusters, brokers, agents, and customer service representatives, supporting more efficient access to institutional knowledge throughout the insurance lifecycle.

"ProNavigator, inside of Guidewire, makes every insurance professional an expert," said Mike Rosenbaum, Chief Executive Officer, Guidewire. "It helps people work smarter, providing faster responses, clearer communication, and personalised guidance to create a more modern experience for their customers. We're excited to welcome Joseph D'Souza and the ProNavigator team to Guidewire."

Guidewire stated that ProNavigator's architecture is flexible, enabling insurers to apply it across both personal and commercial lines. The integration is expected to further enhance Guidewire's current capabilities in underwriting, policy administration, and claims management by providing users with immediate access to relevant knowledge and information, allowing for quicker and better-informed decisions.

Industry impact

ProNavigator's Chief Executive Officer, Joseph D'Souza, commented on the approach his company has taken towards knowledge management within the insurance sector and what the acquisition means for the future reach of its solutions.

"By delivering role-specific insights in real-time, we're reshaping how insurance professionals access knowledge," said Joseph D'Souza, Chief Executive Officer, ProNavigator. "Joining Guidewire enables us to extend our impact across the industry and empower even more insurance teams to work smarter and serve their customers better."

In addition, Laura Drabik, Chief Evangelist, Guidewire, addressed the importance of context-aware knowledge within the industry, highlighting the expansion of Guidewire's capabilities as a result of the planned acquisition.

"Context-aware knowledge is the next frontier of intelligence for the P&C industry," said Laura Drabik, Chief Evangelist, Guidewire. "Our acquisition of ProNavigator, a participant in Guidewire's Insurtech Vanguards incubator program, strengthens our ability to deliver contextual knowledge that helps insurers work more efficiently and deliver a higher quality of customer service."

Acquisition timeline

The acquisition is expected to be finalised in the second quarter of Guidewire's fiscal year 2026, subject to the satisfaction of standard closing conditions.