Alpa Shah stories
Frost & Sullivan recognises Genesys as leader in new reports
Mon, 23rd May 2022
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bi
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cloud services
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big data
Frost & Sullivan has recognised Genesys as a leader in the cloud contact centre market for its robust cloud and digital capabilities.
Organisations investing in IoT, AI to enhance CX following COVID-19
Mon, 15th Mar 2021
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crm
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digital transformation
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cx
Pandemic challenges have catalysed technology trends across the globe and accelerated organisations' digital transformations sooner than initially predicted.