Audrey William stories
Ecosystm & Verint Playbook highlights wider scope needed for CX strategies
Tue, 12th Dec 2023
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uc
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data analytics
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cx
New Ecosystm and Verint Playbook suggests businesses need to broaden their CX strategies beyond generic telephony-based systems.
Zoom Virtual Agent launch promises big things for ANZ businesses
Tue, 31st Jan 2023
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uc
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martech
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omnichannel
Zoom launches Zoom Contact Center and Zoom Virtual Agent in Australia and New Zealand to improve customer communication at scale.
Workplace design a crucial factor for better employee experience - report
Mon, 8th Aug 2022
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risk & compliance
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hybrid & remote work
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cloud services
Workplace design is crucial for employee wellbeing and productivity, with a study showing the importance of flexible work options and improved office spaces.
Access4 announces strategic global partnership with UJET
Tue, 15th Feb 2022
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crm
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uc
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cx
Access4 will now offer UJET's cloud contact centre solutions to assist in unifying and enhancing the customer experience.
How cloud technologies are shaping the data-driven contact centre
Wed, 23rd Oct 2019
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uc
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data analytics
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martech
According to a global Ecosystm cloud study, more than half (53%) of organisations have increased work processes and efficiency as a result of using the cloud.