Audrey William stories
Ecosystm & Verint Playbook highlights wider scope needed for CX strategies
Tue, 12th Dec 2023
New Ecosystm and Verint Playbook suggests businesses need to broaden their CX strategies beyond generic telephony-based systems.
Zoom Virtual Agent launch promises big things for ANZ businesses
Tue, 31st Jan 2023
Zoom launches Zoom Contact Center and Zoom Virtual Agent in Australia and New Zealand to improve customer communication at scale.
Workplace design a crucial factor for better employee experience - report
Mon, 8th Aug 2022
Workplace design is crucial for employee wellbeing and productivity, with a study showing the importance of flexible work options and improved office spaces.
Access4 announces strategic global partnership with UJET
Tue, 15th Feb 2022
Access4 will now offer UJET's cloud contact centre solutions to assist in unifying and enhancing the customer experience.
How cloud technologies are shaping the data-driven contact centre
Wed, 23rd Oct 2019
According to a global Ecosystm cloud study, more than half (53%) of organisations have increased work processes and efficiency as a result of using the cloud.