Audrey William stories
Zoom Virtual Agent launch promises big things for ANZ businesses
Zoom launches Zoom Contact Center and Zoom Virtual Agent in Australia and New Zealand to improve customer communication at scale.
Workplace design a crucial factor for better employee experience - report
Workplace design is crucial for employee wellbeing and productivity, with a study showing the importance of flexible work options and improved office spaces.
Access4 announces strategic global partnership with UJET
Access4 will now offer UJET's cloud contact centre solutions to assist in unifying and enhancing the customer experience.
How cloud technologies are shaping the data-driven contact centre
According to a global Ecosystm cloud study, more than half (53%) of organisations have increased work processes and efficiency as a result of using the cloud.