Audrey William stories
Zoom Virtual Agent launch promises big things for ANZ businesses
Tue, 31st Jan 2023
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contact centre
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chatbots
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omnichannel
Zoom launches Zoom Contact Center and Zoom Virtual Agent in Australia and New Zealand to improve customer communication at scale.
Workplace design a crucial factor for better employee experience - report
Mon, 8th Aug 2022
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workplace
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digital technology
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collaboration
Workplace design is crucial for employee wellbeing and productivity, with a study showing the importance of flexible work options and improved office spaces.
Access4 announces strategic global partnership with UJET
Tue, 15th Feb 2022
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contact centre
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crm
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cx
Access4 will now offer UJET's cloud contact centre solutions to assist in unifying and enhancing the customer experience.
How cloud technologies are shaping the data-driven contact centre
Wed, 23rd Oct 2019
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bi
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big data
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cloud services
According to a global Ecosystm cloud study, more than half (53%) of organisations have increased work processes and efficiency as a result of using the cloud.