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Automation Stories - Page 3

Australian Stories

Automation stories

Australian firms rush AI adoption amid rising risks
Software-as-a-Service

Australian firms rush AI adoption amid rising risks

Boards face mounting pressure to set AI rules now, as faster adoption is exposing Australian firms to data, workforce and security risks.

By Mark Tarre • 5 min read • Last week
Freight costs up to 14 times higher than local moves
Data centers

Freight costs up to 14 times higher than local moves

Interstate freight bills are squeezing supply chains, with TMX Transform data showing some routes now cost up to 14 times local delivery rates.

By Karen Joy Bacudo • 4 min read • Last week
Australia urged to back national semiconductor roadmap
Semiconductors

Australia urged to back national semiconductor roadmap

A lack of national coordination risks leaving Australia behind as other countries pour funds into chips vital to defence, AI and industry.

By Sean Mitchell • 4 min read • Last week
OpenAI launches ChatGPT Work & GPT-5.6 in Australia
Software-as-a-Service

OpenAI launches ChatGPT Work & GPT-5.6 in Australia

Australian users can now automate office tasks across apps and files as OpenAI rolls out ChatGPT Work and GPT-5.6 nationwide.

By Sean Mitchell • 4 min read • Last week

Global Stories

Automation stories

Esmo marks 25 years with Germany, China & Taiwan expansion
High Performance Computing

Esmo marks 25 years with Germany, China & Taiwan expansion

Long-standing chipmaker ties are set to deepen as the supplier adds manufacturing and support capacity across three key semiconductor hubs.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Why AI projects that don't start with a study of customer behaviour are destined to disappoint
Data Analytics

Why AI projects that don't start with a study of customer behaviour are destined to disappoint

Many AI roll-outs miss returns for years because businesses fail to spot customer pain points before automating broken processes.

By James Johnstone • 4 min read • 3 days ago
Cloudera & Mercy Corps launch AI tool for aid work
Data Analytics

Cloudera & Mercy Corps launch AI tool for aid work

Aid workers are cutting report times by up to 90% as a new AI system speeds crisis analysis and frees staff for field response.

By Mark Tarre • 4 min read • 3 days ago
Most CX leaders see little AI impact, despite spend
Digital Transformation

Most CX leaders see little AI impact, despite spend

Most firms are still increasing AI budgets, even as 57% of CX leaders say the technology has delivered little or no impact on operations.

By Sean Mitchell • 4 min read • Last week
Human jobs are safe - but AI influence on healthcare growing
Robotics

Human jobs are safe - but AI influence on healthcare growing

AI is helping hospitals cut scan times, clear backlogs and spot disease earlier, while doctors still keep final say over treatment.

By David Shilovsky • 5 min read • Last week
Karmo wins AI-powered operations award in Optimizers
Customer Experience

Karmo wins AI-powered operations award in Optimizers

AI use helped the Australian car subscription provider more than double its fleet while lifting vehicle utilisation to 91%.

By Sean Mitchell • 3 min read • Last week
Quiq launches Verified Intelligence for enterprise AI
Software-as-a-Service

Quiq launches Verified Intelligence for enterprise AI

Enterprise buyers are demanding proof that AI agents can be audited, tested and constrained before they go live in customer service.

By Sean Mitchell • 4 min read • Last week
Ricoh named Leader in IDC mailroom solutions review
Data Protection

Ricoh named Leader in IDC mailroom solutions review

The ranking bolsters Ricoh's pitch to regulated firms seeking tighter control over physical and digital mail handling in one operating model.

By Sofiah Nichole Salivio • 3 min read • Last week
NiCE awards honour AI leaders in customer experience
Digital Transformation

NiCE awards honour AI leaders in customer experience

AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.

By Sofiah Nichole Salivio • 4 min read • Last week
Infios launches Archer to automate supply chain action
Software-as-a-Service

Infios launches Archer to automate supply chain action

The new software is aimed at cutting manual follow-up in order, warehouse and transport operations as supply chain teams seek faster decisions.

By Sean Mitchell • 4 min read • Last week
Broadridge lands CRISP reconciliation upgrade deal
Digital Transformation

Broadridge lands CRISP reconciliation upgrade deal

CRISP is set to handle a projected fourfold rise in transaction volumes after upgrading to Broadridge's BRx Match platform across 14 markets.

By Sofiah Nichole Salivio • 3 min read • Last week

Stories from Other Regions

Automation stories

Hong Kong shoppers embrace AI, but not at checkout
Data Protection

Hong Kong shoppers embrace AI, but not at checkout

While discovery is already mainstream, 45% of Hong Kong shoppers still balk at letting AI complete purchases, the survey found.

By Karen Joy Bacudo • 4 min read • Last week
PDQ adds endpoint management tools for Windows, Mac
IT Automation

PDQ adds endpoint management tools for Windows, Mac

IT teams can now manage Windows and Mac devices from one platform, with new tools aimed at closing patch gaps and speeding enrolment.

By Mark Tarre • 3 min read • Last week