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Avaya news stories

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Microsoft
Avaya expands Microsoft partnership to deliver OneCloud on Azure
The joint technology and go to market agreement will help customers accelerate their digital transformation initiatives in the cloud.
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Avaya
Avaya OneCloud sees 118% ARR growth for second quarter 2022
Avaya Holdings has reported $750 million annual recurring revenue (ARR) for its OneCloud offering, up 21% sequentially and 118% from the same period last year.
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Digital Transformation
Avaya and Alcatel-Lucent Enterprise form strategic partnership
Avaya and Alcatel-Lucent Enterprise announce a strategic partnership to accelerate customers transformations to the cloud.
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Customer experience
Five ways to deliver the total experience to customers
It's a question that's been pondered over the decades, shrouded in mystery. How can organisations give customers what they really want?
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Artificial Intelligence
Avaya creates global ecosystem of partners, developers and customers
In a move that aligns Avaya's services, partners and developers on a global scale, the new ecosystem is designed to help enterprises build better experiences for employees and customers.
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Employee Experience
People are a demanding bunch: how to service the customer that wants everything
The everything customer might sound like an abstract concept, but if we brush away the buzzword veneer, it becomes apparent that we’re all everything customers.
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Unified Communications
Avaya spruces up Spaces collaboration platform
The company has added AI-based background and noise filtering, integrated voice and video calling, and additional interoperability capabilities.
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Contact Centre
Avaya contact centre expertise wins three awards
“Avaya’s leadership position in the Southeast Asia and APAC contact centre markets is built on its product innovation," says Frost & Sullivan.
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Amazon Web Services / AWS
Avaya brings AWS AI, machine learning intelligence to OneCloud CCaaS
Avaya has joined the AWS Partner Network as an AWS Select Technology Partner.
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Collaboration
Avaya revamps Vantage all-in-one meeting solution
Includes a built-in conferencing camera, wide band audio and four microphones, enabling collaboration without requiring the use of a laptop.
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Collaboration
Avaya turns to NVIDIA AI to enhance video communication platform
Avaya’s cloud collaboration and communication suite Avaya Spaces now has an added touch of NVIDIA’s cloud artificial intelligence (AI) solutions.
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Avaya
Avaya signs Tradewinds as Master Agent, creates opportunity for Australian channel partners
The new Master Agent agreement enables the Tradewinds' specialist channel partners to capitalise on opportunities in the expanding communications and collaboration solutions market.
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Avaya
Avaya appoints new managing director for A/NZ, refines channel program
Vatcher, a former Optus VP, will be responsible for expanding the market presence for Avaya’s cloud, remote work and employee experience technologies.
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Avaya
Avaya brings Device as a Service offering to more businesses around the world
Avaya’s Device as a Service offering complements the Avaya Subscription program, which is designed to equip customers with the devices required to maximise the potential of this software, and enabling customers to purchase them in the same flexible, predictable manner.
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Avaya
CommsPlus signs on as Master Agent for Avaya Cloud Office
Aims to provide UCaaS to the growing market in Australia and New Zealand as workplaces continue to transform.
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Avaya
New East Asia and Pacific vice president named for Avaya
Sami Ammous has been named as the new vice president for Avaya's East Asia and Pacific business, including Australia and New Zealand.
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Unified Communications
Avaya recognised for UC excellence by TMC
Avaya’s OneCloud ReadyNow private cloud platform won the Unified Communications Excellence Award.
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Collaboration
In times of crisis, collaboration is critical
Never before has our society been tested as it is right now, writes Jeremy Paton.
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Artificial Intelligence
Avaya brings Google Cloud AI capabilities to A/NZ contact centres
Avaya has launched Google Cloud AI-powered contact centre capabilities in Australia, enabling Australian and New Zealand organisations to deliver automated and assisted customer experiences (CX) for real time intelligence.
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Collaboration
Avaya looks to the future of collaboration with new Spaces features
"Avaya Spaces underscores the company’s commitment to delivering a multi-experience environment that is blending unified communications, contact center and collaborations capabilities."
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Unified Communications
Interview: Avaya’s A/NZ managing director on regional growth factors
Peter Chidiac talks about growth in the region, what sets the Australian market apart, and why it’s important to the Avaya business as a whole.
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Private Cloud
Avaya launches private cloud solution for ASEAN enterprises
Avaya has launched a private cloud communications solution with the aim of helping enterprises to meet the demands of the challenging regulatory environment in ASEAN.
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Unified Communications
Interview: Avaya seeks to improve employee experience with unified workspace
Techday spoke to Avaya International sales engineering senior director Savio Tovar Dias about how Avaya IX OneSpace will affect employee workflows.
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Awards
CCNA named top Avaya Australian services provider
"Over the years, CCNA has continued to provide holistic solutions to its customers that are tailored around their unique communications needs in the connected era."