Business Process Outsourcing (BPO) stories

Vertex Group names Puneeta Rajwant to steer India expansion, InfraTech launch and drive its Vertex 2.0 agenda towards INR ₹1,000 crore.

UK firms step up FX hedging as sterling’s sharp swings hit earnings, with more businesses extending hedge lengths and raising cover.

TGT Global has promoted Thaddeus Susara to vice president of channel and strategic partnerships to spearhead a new vendor-focused push.

Aviva extends its tech pact with TCS, shifting another 1.1m UK life policies onto the BaNCS platform to streamline service and costs.

In 2026, choosing a BPO partner means valuing AI adoption, orchestration skills, compliance and proven business benefits over just cost savings.

Agentic AI shifts focus from automation to augmentation, enabling humans and AI to collaborate, enhancing productivity and reshaping future workplaces.

Tech Mahindra launches TechM Orion Marketplace, a platform granting enterprises access to autonomous AI agents for smarter, scalable business automation.

Naluri secured USD $5 million in Series-B funding to expand digital health services into the Philippines and Vietnam, aiming for profitability within a year.

Australian firms face rising IT outages and trust drops, making automation and AI vital for resilience ahead of APRA's CPS 230 compliance by July 2025.

SquadStack.ai has launched a voice-first autonomous AI agent to automate sales, doubling lead connectivity and cutting acquisition costs across various industries.

Qantas has revealed a cyberattack may have exposed personal data of up to 6 million customers, raising serious security concerns during peak travel.

A cyber attack on Qantas highlights the rising threat from sophisticated hackers targeting top Australian brands and their data security.

Symatrix appoints Stacey Thorpe as Managed Payroll Director to drive growth in managed payroll services across the UK and global markets.

Org Group acquires Brussels-based EDR, enhancing its European digital and technology expertise across multiple markets including the UK and France.

South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.

TDCX ranks as Southeast Asia's top outsourced CX provider and climbs to 17th globally in Outsource Accelerator's OA500 2025 Index among 3,200 firms.

EY and SAP have launched an Integrated Finance Managed Service using SAP’s cloud to help businesses boost growth and streamline core finance functions.

Rising UK payroll costs due to higher National Living Wage and NIC are driving BPOs and contact centres to seek cheaper offshore alternatives like South Africa.

BlackLine has unveiled its 2024 Global and Regional Partner Awards, honouring firms for advancing future-ready finance operations in a digitally evolving landscape.

Target Group has forged a five-year partnership with FourNet to enhance its contact centre operations using the NICE CXone platform, aiming for greater efficiency.