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Business Value stories

Australian firms boost AI spend despite weak returns
Data Analytics

Australian firms boost AI spend despite weak returns

One in three firms overshot AI budgets last year, yet only 8% track revenue or productivity gains, exposing weak returns.

By Joseph Gabriel Lagonsin • 5 min read • Last month

Global Stories

Business Value stories

Why the next breakthrough in AI agents comes down to leadership, not technology
Semiconductors

Why the next breakthrough in AI agents comes down to leadership, not technology

Enterprise AI agents are already generating revenue, but shortages of compute and skills could determine who captures the gains.

By Graeme Beardsell • 4 min read • 2 days ago
GTIA report warns of AI adoption gap in IT channel
Data Protection

GTIA report warns of AI adoption gap in IT channel

Most firms still lack the policies and governance needed to turn widespread AI use in the IT channel into lasting business value.

By Mark Tarre • 3 min read • 3 days ago
Most CX leaders see little AI impact, despite spend
Digital Transformation

Most CX leaders see little AI impact, despite spend

Most firms are still increasing AI budgets, even as 57% of CX leaders say the technology has delivered little or no impact on operations.

By Sean Mitchell • 4 min read • This month
Businesses shift from AI pilots to trust & results
Software-as-a-Service

Businesses shift from AI pilots to trust & results

Businesses are now weighing whether AI can cut workloads and risks in core operations, rather than just speed up pilots and paperwork.

By Joseph Gabriel Lagonsin • 7 min read • This month
Sidetrade wins Hackett innovation award for AI overhaul
DevOps

Sidetrade wins Hackett innovation award for AI overhaul

The award reflects measurable gains from Sidetrade's AI-led redesign, which cut feature delivery from 60 days to three and slashed staffing needs.

By Joseph Gabriel Lagonsin • 5 min read • This month
KPMG says AI becomes an everyday work tool for 22%
Digital Transformation

KPMG says AI becomes an everyday work tool for 22%

More firms are tying AI spending to measurable results, yet just 7% have established a return on investment, KPMG says.

By Karen Joy Bacudo • 4 min read • Last month
Axis cuts emissions but Scope 3 remains the challenge
Supply Chain

Axis cuts emissions but Scope 3 remains the challenge

Lower energy use has helped trim Axis's direct emissions, but the vast bulk of its footprint still sits in suppliers and product use.

By Sean Mitchell • 4 min read • Last month
Genesys honours Nexon & QPC in APAC partner awards
Software-as-a-Service

Genesys honours Nexon & QPC in APAC partner awards

The awards highlight how Genesys is leaning on partners to help customers turn AI pilots into wider deployments while managing governance risk.

By Sean Mitchell • 4 min read • Last month
2026 security trends mid-year check-in: What's accelerating, what's stalling, and what comes next
Hybrid Cloud

2026 security trends mid-year check-in: What's accelerating, what's stalling, and what comes next

Budget pressure is pushing security teams to prove ROI, while integration and staffing gaps continue to shape buying decisions this year.

By Rachel Akbar • 4 min read • Last month
How the 'human hour' mentality influences the future of tech
Digital Transformation

How the 'human hour' mentality influences the future of tech

AI pilots are faltering where firms still judge success by hours saved, leaving customer value and workforce design unresolved.

By Jake MacAndrew • 5 min read • Last month
Data value chain seen as next step for enterprises
Data Analytics

Data value chain seen as next step for enterprises

Enterprises risk missing business gains unless data quality is managed continuously from source to decision, experts say.

By Edmund Ng • 6 min read • Last month
Forrester finds agentic AI stuck in enterprise pilots
Digital Transformation

Forrester finds agentic AI stuck in enterprise pilots

Most enterprises are still failing to turn agentic AI trials into usable gains, as weak governance and orchestration keep deployments in pilot mode.

By Sean Mitchell • 3 min read • Last month
AI board priority rises as legacy systems slow scale
Hybrid Cloud

AI board priority rises as legacy systems slow scale

Legacy systems are slowing AI roll-outs at large firms, with most executives saying modernisation and governance are now the main bottlenecks.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Business Value stories

Deloitte New Zealand wins AWS value realisation badge
Digital Transformation

Deloitte New Zealand wins AWS value realisation badge

Clients are increasingly demanding proof that cloud and AI spending is lifting productivity, revenue or cost control, not just adding systems.

By Sean Mitchell • 4 min read • Last month
Why AI projects struggle to move beyond the pilot stage
Digital Transformation

Why AI projects struggle to move beyond the pilot stage

Many businesses are finding that AI pilots stall when ownership, adoption and measurement questions emerge after the first demo.

By Will Wetton • 6 min read • Last month
CFOs urged to use finance AI roadmaps, Gartner says
Digital Transformation

CFOs urged to use finance AI roadmaps, Gartner says

Only 7% of finance teams report high AI impact, even as most have already deployed or plan to deploy the technology, Gartner says.

By Karen Joy Bacudo • 3 min read • Last month