Call Recording stories - Page 2

Tollring unveils cloud-based AI call recording service, Record AI, targeting all organisation users from January 2024.

Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.

HiDock launches the HiDock H1, the world's first ChatGPT-Powered Audio Dock, pushing boundaries in communication tech.

The new Cisco-powered sovereign UC telephony service will deliver the flexibility and robustness needed to adopt new hybrid working practices.

Dubber and Alianza have announced a new strategic alliance in which Dubber will provide conversational intelligence solutions to the Alianza platform.

Zoom announces the availability of its Workforce Engagement Management suite for Contact Center customers, enhancing customer experience solutions.

Zoom announces the launch of its Workforce Engagement Management suite, offering solutions to improve customer experience and support teams.

Analytics 365 from Tollring makes it easy for businesses to understand their people and customers using Microsoft Teams.

Collaboration solutions may not be good enough for customer communications, but RingCentral for Microsoft Teams is.

Since acquiring Aircall in April 2022, Australian fintech, Spaceship has boosted its first call resolution by over 80%.

Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.

IPI is a people- and purpose-led business, and with 21 years in the industry, it's not hard to see why their solutions and expertise are highly sought after.

Discover the additional features of VoIP calling that can create a professional experience for your customers and make it easier for your employees.

Google Workspace has announced updates across Google Meet, Chat, and Voice, with the aim of helping provide better hybrid work solutions.

VIS Global announced today that it has entered into a multi-country strategic partnership with Conversational Automation company Uniphore.

8x8 enhances its eXperience Communications as a Service (XCaaS) platform with new features to boost productivity and customer satisfaction.

Enghouse Interactive explains the benefits of integrating call recording with Microsoft Teams for contact centres.

8x8's voice solution for Microsoft Teams exceeds 100,000 business users globally with call recording and presence sync enhancements.

Kordia will not only be a Dialpad reseller but will also become the New Zealand SIP/calling provider for every local Dialpad implementation.

Despite the benefits of remote work, the office will continue to play a key role in how businesses operate in the future.