CFOtech Australia - Technology news for CFOs & financial decision-makers

Case management stories - Page 5

Story image
'Turn data into doing': Splunk announces updates to Data-to-Everything platform
Thu, 31st Oct 2019
#
devops
#
siem
#
multi-cloud
Over the last two weeks, Splunk has made several announcements around its Data-to-Everything platform including additions to IT security and operations.
Story image
Vodafone pumps $10m into dedicated customer service team
Tue, 10th Sep 2019
#
uc
#
crm
#
cx
Vodafone’s ‘X Squad’ will kick off in October, and will continue to scale up over the remainder of this calendar year.
Story image
Rimini Street releases SAP application management services globally
Mon, 12th Aug 2019
#
sap
#
rimini street
#
application management
Clients can now have Rimini Street run their SAP systems with a turnkey solution that integrates Application Management and Support Services for SAP.
Story image
Forrester names Pega leader in digital process automation
Fri, 21st Jun 2019
#
rpa
#
it automation
#
pegasystems
Software company Pegasystems named leader in Forrester Wave report on software for digital process automation.
Story image
LogRhythm releases cloud-based SIEM solution
Thu, 23rd May 2019
#
siem
#
cloud security
#
logrhythm
LogRhythm has unveiled LogRhythm Cloud, a cloud-based version of its NextGen SIEM Platform, promising enhanced SOC efficiency and swift threat neutralisation.
Story image
How Mitsubishi Australia aim to build better customer relationships
Mon, 1st Apr 2019
#
uc
#
crm
#
cx
Mitsubishi Motors Australia has chosen QPC's Genesys PureCloud to enhance their customer service capabilities.
Story image
LogRhythm launches solution to address network-borne threats
Mon, 11th Mar 2019
#
network infrastructure
#
firewalls
#
siem
LogRhythm has launched LogRhythm NDR, a new automated network security tool designed to aid understaffed teams in detecting and responding to network threats.
Story image
Forrester: Pegasystems a Leader in real-time interaction management
Thu, 7th Mar 2019
#
crm
#
cx
#
martech
Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.
Story image
Why contact centre operators need to take advantage of intelligent automation
Tue, 22nd Jan 2019
#
crm
#
uc
#
cx
The truth is, in today’s hyper-competitive digital economy, organisations that choose to embrace intelligent automation will come out on top.
Story image
LogRhythm reports higher-than-anticipated SOAR adoption rate
Thu, 1st Nov 2018
#
siem
#
logrhythm
#
cybersecurity strategy
LogRhythm sees a significant surge as 33% of customers adopt its SOAR capabilities, outpacing Gartner's 2018 SOAR adoption estimates.
Story image
Lenovo hopes to open up HCI with new SAP and Nutanix partnership
Sat, 13th Oct 2018
#
datacentre infrastructure
#
converged infrastructure
#
partner programmes
The goal of the collaboration is to push development in access to hyperconverged infrastructure (HCI) for enterprises.
Story image
The five key steps to security automation
Mon, 30th Jul 2018
#
siem
#
it automation
#
cybersecurity
Volvo's CEO skips level 3 self-driving cars, deeming them unsafe. What lesson can we learn about automation in security operations?.
Story image
Red Hat unveils latest process automation offering
Thu, 21st Jun 2018
#
it automation
#
devops
#
apm
Red Hat announced the launch of its Process Automation Manager 7, a cloud-native platform for developing business automation services.
Story image
IBM Security unveils new AI platform to defend against cyberattacks
Tue, 17th Apr 2018
#
ai
#
soc
#
cybersecurity
The company has invested more than 200,000 hours of R&D into this platform, which includes technologies from Cisco, McAfee, Symantec and others.
Story image
Exclusive interview: Hyland on how digital transformation has changed them as a vendor
Tue, 13th Mar 2018
#
ecm
#
digital transformation
#
martech
Hyland VP of Cloud Services Patrick Mulcahy talks about how the content management market has shifted as a result of cloud.
Story image
Salesforce Service Cloud goes next-gen with mobile apps & learning platform
Mon, 31st Jul 2017
#
crm
#
uc
#
data analytics
Salesforce is taking the next generation of its Service Cloud to customers this week, adding more customisation and an interactive learning platform.
Story image
Hyland signs FileStream to Australian reseller channel
Mon, 29th May 2017
#
hyland
#
sydney
#
case management
Hyland has signed Australia’s FileStream as a reseller for its content management offerings as the vendor looks to expand its local footprint.
Story image
Robotics: Turning simple chats into dynamic engagements
Wed, 26th Apr 2017
#
robots
#
uc
#
digital signage
20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.
Story image
Queensland’s Connected Care Program prospers with Simient partnership
Mon, 10th Apr 2017
#
partner programmes
#
microsoft
#
microsoft dynamics
Leveraging Microsoft Dynamics CRM, they have established a single consolidated information system to ensure access to clinical real time information.
Story image
Siemplify releases first purpose-built platform for MSSPs
Tue, 14th Feb 2017
#
mssp
#
siemplify
#
threatnexus
​Siemplify today announced the extension of its ThreatNexus platform to the managed security service provider (MSSP) market.