Charles Heunemann stories
Transforming the future of work, one conversation at a time
Tue, 3rd Mar 2020
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contact centre
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wfh
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telecommunications
Virtual Office Era Dawns: Flex work & tech unite for remote revolution in corporate culture.
How businesses can enhance customer service using new technology
Fri, 2nd Nov 2018
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contact centre
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crm
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cx
Australian customers are increasingly dissatisfied with call centres, with 64% having had a bad experience, according to a survey by Citrus Group.
Are we in danger of losing the softer side of customer service?
Mon, 17th Sep 2018
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crm
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cx
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martech
More and more Australians are avoiding phone calls, opting for texting or messaging apps instead, according to a survey by finder.com.au.