Charles Heunemann stories
Transforming the future of work, one conversation at a time
Virtual Office Era Dawns: Flex work & tech unite for remote revolution in corporate culture.
How businesses can enhance customer service using new technology
Australian customers are increasingly dissatisfied with call centres, with 64% having had a bad experience, according to a survey by Citrus Group.
Are we in danger of losing the softer side of customer service?
More and more Australians are avoiding phone calls, opting for texting or messaging apps instead, according to a survey by finder.com.au.