CFOtech Australia - Technology news for CFOs & financial decision-makers
Australia

Chatbots Stories - Page 21

Australian Stories

Chatbots stories

From metrics to meaning: Rethinking KPIs in contact centres
Unified Communications

From metrics to meaning: Rethinking KPIs in contact centres

Australian contact centres risk drowning in metrics; experts urge a sharper focus on a few vital KPIs to lift service, loyalty and morale.

By Richard Lundgren • 5 min read • Wed, 17th Dec 2025

Global Stories

Chatbots stories

AI reshapes loyalty, super apps & customer engagement
Data Protection

AI reshapes loyalty, super apps & customer engagement

AI is transforming loyalty from points to real-time, personalised journeys as super apps and agentic engagement engines rapidly take hold.

By Shannon Williams • 5 min read • Tue, 30th Dec 2025
Commvault, Pinecone boost RAG resilience with backups
Data Protection

Commvault, Pinecone boost RAG resilience with backups

Commvault and Pinecone team up to deliver immutable backups and rapid recovery for mission-critical RAG and vector database workloads.

By Shannon Williams • 4 min read • Thu, 25th Dec 2025
Finance firms prioritise AI but struggle to scale it
DevOps

Finance firms prioritise AI but struggle to scale it

Finance leaders hail AI as core to strategy, yet fewer than half have scaled it beyond pilots amid legacy, skills and leadership hurdles.

By Catherine Knowles • 4 min read • Fri, 19th Dec 2025
APAC enterprises eye sovereign RAG & hyperscale AI in 2026
Data Protection

APAC enterprises eye sovereign RAG & hyperscale AI in 2026

APAC enterprises plan big 2026 AI spend, pivoting from chatbots to sovereign RAG and hyperscale platforms to meet strict data rules.

By Sean Mitchell • 5 min read • Thu, 18th Dec 2025
From AI pilots to productions: Why 2026 will be the year APAC organisations go all-in on real-time
Gaming

From AI pilots to productions: Why 2026 will be the year APAC organisations go all-in on real-time

APAC firms are shifting from AI pilots to real-time, scaled deployments in 2026 as data, ROI demands and regulation rapidly converge.

By Nick Dearden • 5 min read • Wed, 17th Dec 2025
AI reshapes supply chains as disruption becomes the norm
Ransomware

AI reshapes supply chains as disruption becomes the norm

AI takes centre stage in logistics as Infios predicts 2026 supply chains built for constant disruption, resilience and human‑machine teamwork.

By Shannon Williams • 4 min read • Fri, 12th Dec 2025
AI to redefine eCommerce discovery, emotion & subs by 2026
Digital Transformation

AI to redefine eCommerce discovery, emotion & subs by 2026

AI is set to reshape eCommerce by 2026, powering discovery, emotional journeys and flexible subscriptions built on cleaner product data.

By Kaleah Salmon • 5 min read • Fri, 12th Dec 2025
Twilio predicts stricter AI customer service rules by 2026
Digital Transformation

Twilio predicts stricter AI customer service rules by 2026

Twilio predicts Asia Pacific customer service will face strict AI transparency rules and mandatory bot disclosures by 2026.

By Shannon Williams • 5 min read • Fri, 12th Dec 2025
Safe AI coaches staff to cut cyber attack errors
Firewalls

Safe AI coaches staff to cut cyber attack errors

Safe AI “coaches” embedded in workplace tools are cutting repeat cyber incidents by up to 95%, as firms race to counter AI-driven attacks.

By Shannon Williams • 5 min read • Fri, 12th Dec 2025
US banks dominate AI patents as Europe falls behind
Data Protection

US banks dominate AI patents as Europe falls behind

US banks tighten grip on AI patents in finance, with a small North American elite racing ahead as European rivals fall further behind.

By Sean Mitchell • 4 min read • Thu, 11th Dec 2025
AI agents to transform enterprise, retail & security by 2026
Unified Communications

AI agents to transform enterprise, retail & security by 2026

AI agents are tipped to sweep through enterprises, shops and security by 2026, automating work, reshaping retail and redefining digital trust.

By Kaleah Salmon • 6 min read • Wed, 10th Dec 2025
How AI, social commerce & experience will reshape retail in 2026
Customer Experience

How AI, social commerce & experience will reshape retail in 2026

By 2026, AI, social commerce and immersive physical retail experiences will transform how consumers interact with brands both online and in stores.

By Shannon Williams • 5 min read • Fri, 5th Dec 2025
AI-driven data & supply chain innovation to reshape retail in 2026
DevOps

AI-driven data & supply chain innovation to reshape retail in 2026

AI and predictive analytics are set to transform retail supply chains in 2026, enhancing customer experience and operational efficiency.

By Shannon Williams • 5 min read • Fri, 5th Dec 2025

Stories from Other Regions

Chatbots stories

Qlik to invest USD $1.5bn in Europe & launch agentic AI
Data Protection

Qlik to invest USD $1.5bn in Europe & launch agentic AI

Qlik to pour USD $1.5bn into Europe, join AWS European Sovereign Cloud and debut agentic AI via its new Qlik Answers experience.

By Kaleah Salmon • 5 min read • Mon, 22nd Dec 2025
Teenagers learn more from handwritten notes than AI
Generative AI

Teenagers learn more from handwritten notes than AI

Teenagers remember history better when they handwrite notes, with AI chatbots boosting curiosity but not matching pen-on-paper learning.

By Sean Mitchell • 5 min read • Wed, 10th Dec 2025
Negative AI experiences put GBP £9 billion UK online sales at risk
Digital Transformation

Negative AI experiences put GBP £9 billion UK online sales at risk

Negative AI experiences in UK online shopping risk GBP £9 billion in sales, with 75% of AI-related reviews expressing dissatisfaction, new data shows.

By Catherine Knowles • 3 min read • Fri, 5th Dec 2025