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Chatbots Stories - Page 3

Australian Stories

Chatbots stories

Australian online spending to rise for football finals
Artificial Intelligence

Australian online spending to rise for football finals

Households are set to boost spending on screens, snacks and beer as football finals and the NFL's Melbourne debut draw bigger audiences.

By Karen Joy Bacudo • 5 min read • Last month
Sinch partners Coderra on AI messaging for Australia
Software-as-a-Service

Sinch partners Coderra on AI messaging for Australia

Australian retailers will gain automated chat support as the tie-up combines AI agents with Sinch's messaging network across multiple digital channels.

By Sean Mitchell • 3 min read • Mon, 31st Aug 2026

Global Stories

Chatbots stories

AnywhereNow teams with Meridian IT on Microsoft Teams
Software-as-a-Service

AnywhereNow teams with Meridian IT on Microsoft Teams

Businesses can now add AI-driven customer service inside Microsoft Teams as AnywhereNow and Meridian IT bundle deployment and support around existing systems.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Infobip study finds brands struggle to prove sports ROI
Digital Transformation

Infobip study finds brands struggle to prove sports ROI

Most marketers still cannot tie sports fan engagement to sales, even as they raise budgets for live-event campaigns and AI tools.

By Karen Joy Bacudo • 4 min read • Last month
AI transforms CX to go beyond the chatbot
Digital Transformation

AI transforms CX to go beyond the chatbot

Consumers now expect faster, more automated support as AI agents handle complex customer journeys, though many firms still struggle to prove ROI.

By Anthony Caruana • 4 min read • Last month
Google launches Gen AI SDK for Kotlin with Gemini support
Generative AI

Google launches Gen AI SDK for Kotlin with Gemini support

Kotlin developers can now tap Gemini models in Android and server-side apps through a single package that supports streaming, images and live sessions.

By Sean Mitchell • 4 min read • Last month
Genesys unveils AI tools to orchestrate customer journeys
Software-as-a-Service

Genesys unveils AI tools to orchestrate customer journeys

The shift could help companies manage AI-driven service queries more securely as Genesys adds governance and context across customer journeys.

By Sean Mitchell • 4 min read • Last month
EU AI Act delays some rules, but others take effect
Data Protection

EU AI Act delays some rules, but others take effect

Businesses still face immediate disclosure, labelling and enforcement duties under the EU AI Act, despite delays to some high-risk compliance dates.

By Sofiah Nichole Salivio • 4 min read • Last month
Microsoft revamps responsible AI rules amid agentic risks
Supply Chain

Microsoft revamps responsible AI rules amid agentic risks

Faster agentic AI adoption is forcing tighter oversight, with new controls on permissions, monitoring and cyber-risk systems.

By Sean Mitchell • 4 min read • Last month
Wipro renews ABB digital workplace deal with AI push
Data Analytics

Wipro renews ABB digital workplace deal with AI push

AI-led support will now cover ABB staff worldwide, as Wipro extends a long-running workplace contract to automate device management and service desk tasks.

By Sofiah Nichole Salivio • 3 min read • Last month
NiCE opens ANZ event as contact centres rethink AI
Digital Transformation

NiCE opens ANZ event as contact centres rethink AI

Australian contact centres are replacing early AI tools rather than dropping them, with chatbots still the top investment priority over the next 12 months.

By Mark Tarre • 4 min read • Thu, 27th Aug 2026
Talkdesk report says AI adoption outpaces business gains
Digital Transformation

Talkdesk report says AI adoption outpaces business gains

Despite near-universal deployment, most firms cannot prove AI is lifting service results, with only 5% able to measure business impact.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 26th Aug 2026

Stories from Other Regions

Chatbots stories

UK shoppers distrust AI recommendations, ThoughtSpot finds
Data Protection

UK shoppers distrust AI recommendations, ThoughtSpot finds

Privacy worries are undermining retailers' AI push, with only one in 10 UK shoppers saying they trust product recommendations, a survey found.

By Sean Mitchell • 4 min read • Last month
Blue Machines AI launches Project Icebreaker for BFSI
Data Protection

Blue Machines AI launches Project Icebreaker for BFSI

Five Indian financial firms will get free support to shift AI pilots into live customer-service systems under a new Blue Machines AI programme.

By Joseph Gabriel Lagonsin • 4 min read • Last month
D2C Insider summit spotlights AI's role in consumer brands
Digital Transformation

D2C Insider summit spotlights AI's role in consumer brands

AI is moving from side project to core strategy for consumer brands as founders seek sharper margins, faster sales and better operations.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 27th Aug 2026
Crescendo launches AI-native customer experience platform
Software-as-a-Service

Crescendo launches AI-native customer experience platform

Businesses may cut CX stack costs by more than 60% as Crescendo bundles AI agents, ticketing and workforce tools into one platform.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 26th Aug 2026
Everyone read 'EU Delays AI Act' wrong, here's the actual timeline
Data Protection

Everyone read 'EU Delays AI Act' wrong, here's the actual timeline

High-risk AI obligations have been pushed back, but transparency, GPAI and banned-practice rules remain in force for many firms.

By Graham Melville • 5 min read • Wed, 26th Aug 2026