Chatbots stories
Australian customers are increasingly dissatisfied with call centres, with 64% having had a bad experience, according to a survey by Citrus Group.
Gartner's new survey has revealed enterprises that fall behind in digital business now will have a serious competitive disadvantage in the future.
Soul Machines gains US$2M from parent firm UniServices, boosting a US$15M drive. The Auckland AI company collaborates with Daimler on digital human tech.
AI models and algorithms require clean, high-quality data. Businesses must prioritize data governance to avoid AI failures.
Oracle's new Digital Assistant utilises AI to streamline business processes, boosting productivity and enhancing user experiences across multiple platforms.
Amid rising customer expectations, AI-powered chatbots are revolutionising the service landscape, promising 24/7 support and operational efficiency.
AI bots may power 85% of customer service interactions by 2020, but human touch is still vital for a positive experience, reveals Gartner research.
This year it is estimated that over 100 million smart speakers will be installed - but it isn't going to stop there.
Gartner has released a list of what it sees as the most important strategic tech trends to be aware of in the quickly upcoming year.
The collaboration is centred around the need to design powerful customer experiences at scale for global brands.
Analysts expect chatbot usage to rise significantly in the next two years – a shift that could prove costly for brands that don't evolve their bots.
In today's digital era, we're seeing a big change of focus from UI to modern user experiences (UX) such as conversational UX and purpose-built UX.
Artificial intelligence and advanced analytics can be confusing. Here's a breakdown before diving into the future.
A new partnership for human capital management, a new digital assistant, and a new control centre for supply chain management.
With data, AI is just a bunch of fancy code. But in order to capitalise on data's potential, we need to look critically at how it is stored.
Digital transformation is adding $45 billion to Australia's GDP by 2021, but businesses must embrace innovation to succeed in the changing landscape.
Microsoft has introduced the Cortana Skills Kit for Enterprise, aiming to revolutionise workforce productivity with customisable AI assistance.
Harnessing AI, machine learning, and VR, the travel industry seeks to predict and inspire consumer behaviour, making choices more personalised and engaging.
More than one third of customers are not impressed with their customer experience, while 83% say they've had at least one issue when interacting with a company.
More and more Australians are avoiding phone calls, opting for texting or messaging apps instead, according to a survey by finder.com.au.
