Conversational AI stories - Page 10
SuiteWorld 2025 Day 1 & 2 - NetSuite Next sets a new pace for AI in business
Wed, 8th Oct 2025
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data analytics
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digital transformation
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erp
Oracle NetSuite unveils NetSuite Next at SuiteWorld 2025, embedding AI into its ERP suite for smarter, autonomous business workflows worldwide.
Oracle NetSuite unveils AI-driven platform with new SaaS metrics
Wed, 8th Oct 2025
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data analytics
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erp
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ai
Oracle NetSuite launches NetSuite Next, an AI-driven ERP platform with new SaaS Subscription Metrics to boost insights and automation for businesses.
SambaNova debuts Hume AI voice models for emotional speech AI
Thu, 2nd Oct 2025
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llms
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ai
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customer service
SambaNova launches Hume AI voice models on SambaCloud, offering enterprises real-time, multilingual, emotionally responsive speech AI in 11 languages by June 2024.
ServiceNow unveils AI Experience to unify workflows & boost productivity
Wed, 1st Oct 2025
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crm
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digital transformation
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hcm
ServiceNow launches AI Experience, a unified conversational AI platform integrating workflows to enhance productivity across enterprises with secure, multimodal tools.
NiCE partners with JJ Spaun to highlight AI focus in golf world
Wed, 24th Sep 2025
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uc
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cx
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martech
NiCE partners with U.S. Open champion JJ Spaun as brand ambassador, highlighting its AI-driven focus in golf and customer experience innovation.
Samsung & Microsoft bring Copilot AI to 2025 TV & monitor range
Wed, 17th Sep 2025
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smart home
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ai
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agentic ai
Samsung integrates Microsoft Copilot AI into its 2025 TVs and Smart Monitors, enhancing user interaction with voice and personalised features on the big screen.
Global spending on GenAI smartphones to hit USD $298.2 billion
Wed, 10th Sep 2025
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genai
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ai
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it budget
Global spending on generative AI smartphones is expected to reach USD $298.2 billion by 2025, making up 20% of total AI end-user expenditures.
NiCE completes Cognigy deal to boost global AI customer experience
Tue, 9th Sep 2025
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uc
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digital transformation
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cx
NiCE has acquired Cognigy, merging their AI to enhance global customer experience platforms with advanced conversational and agentic AI technology.
Kore.ai named leader in Gartner Magic Quadrant for AI platforms
Mon, 8th Sep 2025
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genai
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llms
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ai
Kore.ai has been named a Leader in Gartner's 2025 Magic Quadrant for Conversational AI Platforms, praised for its adaptability and AI innovation.
HPE unveils agentic AI upgrades to Juniper for self-driving IT
Wed, 27th Aug 2025
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uc
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hybrid cloud
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hyperscale
HPE enhances its Juniper Networking portfolio with agentic AI, boosting autonomous IT operations and AI-driven troubleshooting across wired, wireless, and data centre networks.
Webjet partners with AWS & Microsoft to drive AI travel solutions
Wed, 27th Aug 2025
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digital transformation
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hyperscale
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cx
Webjet has teamed up with AWS and Microsoft to create AI travel solutions, enhancing customer service and personalised trip planning by 2024.
Workday Q2 revenues rise 13% as AI drives acquisitions, guidance up
Fri, 22nd Aug 2025
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ai
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agentic ai
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google
Workday's Q2 revenues rose 13% to USD $2.35bn, boosted by AI-driven acquisitions and stronger subscription growth, leading to raised fiscal 2026 guidance.
Squiz launches AI search tool for secure, compliant web answers
Fri, 22nd Aug 2025
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martech
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risk & compliance
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genai
Squiz launches Conversational Search, an AI tool offering secure, compliant answers on enterprise websites using verified organisation-owned content.
Only 30% of firms ready for AI scale despite rising investments
Mon, 18th Aug 2025
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digital transformation
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cx
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martech
Only 30% of firms are ready to scale AI despite 71% piloting technologies and 89% planning to boost AI investments in 2025, a global study reveals.
Why AI is key to match shifting customer expectations in Retail sector
Wed, 13th Aug 2025
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digital transformation
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cx
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martech
Australian retailers must harness AI and emotional intelligence to meet fast-changing Gen Z and millennial expectations for seamless, personalised shopping.
Onix acquires UJET unit to boost AI customer solutions on Google Cloud
Thu, 31st Jul 2025
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digital transformation
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cx
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martech
Onix has acquired UJET's professional services unit to enhance AI-driven customer engagement solutions on Google Cloud across multiple industries.
Infobip named Leader in 2025 Gartner Magic Quadrant for CPaaS
Wed, 30th Jul 2025
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uc
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cx
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martech
Infobip is named a Leader in Gartner's 2025 Magic Quadrant for CPaaS, topping Completeness of Vision for the first time in its third consecutive year.
Proximus Global named Visionary in 2025 Gartner Magic Quadrant
Wed, 30th Jul 2025
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uc
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iot
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unify
Proximus Global has been named a Visionary in Gartner's 2025 Magic Quadrant for CPaaS, highlighting its unified approach and global telecom strengths.
Optus launches Expert AI to boost frontline customer service
Wed, 30th Jul 2025
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cx
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martech
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genai
Optus has introduced Expert AI, powered by Google Cloud, to assist frontline staff and enhance customer service with real-time insights and faster resolution.
NiCE acquires Cognigy for USD $955 million to boost AI-powered CX
Tue, 29th Jul 2025
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uc
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cx
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martech
NiCE to acquire Cognigy for USD $955 million, combining AI platforms to enhance global customer experience with advanced conversational AI solutions.