CFOtech Australia - Technology news for CFOs & financial decision-makers
Australia

Customer Centricity Stories - Page 3

Australian Stories

Customer Centricity stories

Qualtrics helps Asia Pacific firms boost customer experience
Digital Transformation

Qualtrics helps Asia Pacific firms boost customer experience

Qualtrics is aiding Asia Pacific firms like CBA and MSB to enhance customer loyalty and engagement through advanced feedback and AI-driven insights.

By Melania Watson • 3 min read • Wed, 28th May 2025
Australian banks prioritise digital overhaul to meet demands
Digital Transformation

Australian banks prioritise digital overhaul to meet demands

Australian banks are prioritising customer experience improvements amid digital transformation struggles caused by data issues, legacy systems and shifting consumer demands.

By Sean Mitchell • 3 min read • Tue, 13th May 2025

Global Stories

Customer Centricity stories

Peter Hanna appointed Head of Channels for Cohesity Asia-Pacific & Japan
Advanced Persistent Threat Protection

Peter Hanna appointed Head of Channels for Cohesity Asia-Pacific & Japan

AI data security firm Cohesity appoints industry veteran Peter Hanna as Head of Channels for Asia-Pacific and Japan, aiming to bolster regional sales and partner engagement.

By Imee Dequito • 3 min read • Tue, 23rd Jan 2024
Frost & Sullivan names Vertiv as APAC Company of the Year
Hyperscale

Frost & Sullivan names Vertiv as APAC Company of the Year

Frost & Sullivan has recognised Vertiv as Asia Pacific Data Center Power Solutions Industry 2022 Company of the Year.

By Zach Thompson • 3 min read • Fri, 28th Apr 2023
Three steps to building a successful customer adoption team
Customer Relationship Management

Three steps to building a successful customer adoption team

Building a successful customer adoption team requires a unique combination of skills and qualities central to effectively engaging with customers.

By Virginia Galaron Herrera • 4 min read • Fri, 28th Apr 2023
Paymentology appoints new Global Head of Marketing
Fintech

Paymentology appoints new Global Head of Marketing

Paymentology appoints Nadia Benaissa as Global Head of Marketing, bringing 20 years of fintech marketing experience to spearhead global expansion.

By Tom Raynel • 2 min read • Wed, 1st Feb 2023
The foundations of a modern data-driven organisation: Obtaining a clear view of the customer
Customer Relationship Management

The foundations of a modern data-driven organisation: Obtaining a clear view of the customer

The key to understanding customers lies in listening to them and connecting through various communication channels, says expert.

By Daniel Hand • 3 min read • Wed, 6th Oct 2021
Video: 10 Minute IT Jams - Who is Tecala?
Disaster Recovery

Video: 10 Minute IT Jams - Who is Tecala?

Tecala, an Australian tech services provider, talks about its primary focuses, solutions, and resources in the ANZ market.

By Nick Forrester • 6 min read • Fri, 16th Oct 2020
Could personalised AI assistants streamline your business?
Customer Relationship Management

Could personalised AI assistants streamline your business?

Oracle's new Digital Assistant utilises AI to streamline business processes, boosting productivity and enhancing user experiences across multiple platforms.

By Staff Writer • 3 min read • Thu, 25th Oct 2018
Promapp teams up with Kiwi agriculture & farming company
Customer Relationship Management

Promapp teams up with Kiwi agriculture & farming company

Promapp's integration with SharePoint and Microsoft Dynamics will eventually support the sharing of processes to external suppliers.

By Julia Gabel • 2 min read • Fri, 6th Oct 2017
Innovation & AI - top priorities for Asian companies - so what's the hold up?
Customer Relationship Management

Innovation & AI - top priorities for Asian companies - so what's the hold up?

Asian firms eye innovation to boost loyalty, yet costs and talent gaps stall the tech uptake despite AI's allure, reports Salesforce study.

By Julia Gabel • 3 min read • Fri, 7th Jul 2017
Qualtrics launches new tools to help companies create quality CX programs
Customer Relationship Management

Qualtrics launches new tools to help companies create quality CX programs

Qualtrics has enhanced its customer experience management platform to help companies improve their CX programs and drive customer satisfaction.

By Kai Ping Lew • 2 min read • Tue, 27th Jun 2017
Software AG: Digital transformation is the way of the future
Unified Communications

Software AG: Digital transformation is the way of the future

Software AG's Digital Business Platform is aiding customer traction and partner expansion in digital transformation.

By Catherine Knowles • 3 min read • Tue, 19th May 2015
Melbourne IT signs three year HCL deal
Oracle

Melbourne IT signs three year HCL deal

Melbourne IT has signed a three year deal with HCL Technologies to implement its global Integrated Web Services IT integration project.

By Staff Writer • 2 min read • Mon, 3rd May 2010

Stories from Other Regions

Customer Centricity stories

NormCyber wins Cyber Security Company of the Year in 2024
Data Protection

NormCyber wins Cyber Security Company of the Year in 2024

NormCyber has been honoured as Cyber Security Company of the Year at the 2024 UK Business Tech Awards for its exceptional risk management solutions.

By Sean Mitchell • 2 min read • Sat, 23rd Nov 2024
Medallia links with PwC UK to uplift customer experience across Britain
Customer Experience

Medallia links with PwC UK to uplift customer experience across Britain

Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.

By Imee Dequito • 2 min read • Fri, 17th Nov 2023
Top tips for tendering as a combined team
Risk & Compliance

Top tips for tendering as a combined team

Mergers can unsettle clients, making a clear bid strategy vital to reassure them on service, price and continuity after a takeover.

By Staff Writer • 6 min read • Mon, 15th May 2017