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Customer data stories

Cloud contact center hub with agents and multichannel data streams

Five9 & Google Cloud launch unified AI contact centre CX

Last week
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customer data
Five9 and Google Cloud unveil a joint AI-powered CX platform, unifying contact centre workflows and customer data across all channels.
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Salesforce launches AI Slackbot as workplace agent

Last week
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customer data
Salesforce rolls out upgraded Slackbot, turning the chat app into an AI-powered workplace agent for Business+ and Enterprise+ users.
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SaleCycle buys BEYABLE to build unified eCommerce stack

Last week
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customer data
SaleCycle snaps up French personalisation specialist BEYABLE to create a unified European eCommerce marketing and conversion platform.
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Amperity unveils AI agent to build live customer journeys

Last week
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customer data
Amperity has debuted an AI Customer Data Agent that turns natural-language prompts into live segments and customer journeys for marketers.
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Eagle Eye unveils AI tool for real-time retail offers

Last week
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customer data
Eagle Eye has launched an AI-powered Personalised Promotions tool to deliver real-time, individual retail offers at massive scale.
Modern living room voice shopping smart devices product returns

Klaviyo predicts AI voice shopping & smart returns

Last week
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customer data
Klaviyo forecasts 2026 surge in AI voice shopping, automated returns and connected-device purchases reshaping how consumers buy.
Ai data silhouette rearranging cluttered ecommerce ads page

AI agents to reshape retail, squeeze SaaS & ad spend

Last week
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customer data
AI agents will reshape how shoppers discover brands, forcing retailers to rethink visibility as SaaS vendors and ad budgets come under strain.
Modern retail control room ai dashboards online shopping cs marketing

Salesforce adds shared-context AI tools for retailers

Last week
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customer data
Salesforce launches Agentforce 360 retail tools to unify AI across marketing, eCommerce and service, promising smoother shopper journeys.
Ai retail control room analytics network end to end experiences

Talkdesk unveils new AI tools for retail & consumer goods

Last week
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customer data
Talkdesk unveils Commerce Orchestration and Consumer Goods Experience Cloud to coordinate AI-driven retail journeys end to end.
Chano c

Klaviyo boosts EMEA growth, names Europe-based Co-CEO

Last week
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customer data
Klaviyo posts 48% EMEA revenue surge, names Europe-based Co-CEO Chano Fernández to spearhead international and AI-driven retail push.
Aaron crowe2

AI-driven loyalty programs open $2 trillion opportunity in Southeast Asia

Last week
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customer data
AI-powered loyalty schemes promise a USD $2 trillion revenue windfall in Southeast Asia as retailers race to master personalisation.
B2b data cleansing melissa data

B2B data cleansing: Improving business data quality

Last week
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customer data
Clean B2B data boosts marketing, sales and compliance; profiling, validating and standardising records cuts waste and sharpens decisions.
Barley laing

How poor data is holding your organisation back - and how to fix it

Last week
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customer data
Outdated, inaccurate and duplicate records are crippling data-driven decisions, but simple verification and cleansing tools can reverse the damage.
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Brands shift to centralised platforms as channels grow

This month
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customer data
Brands are ditching fragmented martech stacks for centralised platforms as AI, richer messaging and costs expose the limits of siloed channels.
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Informatica named Leader in 2025 Gartner data quadrant

This month
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customer data
Informatica from Salesforce is named a Leader in Gartner’s 2025 Magic Quadrant for Data Integration Tools, its 20th straight year on top.
Uk retail aisle shoppers fading into silhouettes abandoned baskets

Quiet quitting exposes the fragility of customer loyalty

This month
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customer data
Customers profess loyalty but quietly walk away over price, experience or ethics, exposing how fragile many brand relationships have become.
Ai marketing hub dashboard data streams charts security brain

LiveRamp expands Marketplace into AI marketing hub

This month
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customer data
LiveRamp turns its Marketplace into an AI marketing hub, uniting premium data, rented models and upcoming agents in one governed platform.
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Snowflake backs Ataccama to boost AI data quality

This month
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customer data
Snowflake invests in Ataccama to embed automated data trust and quality tools deeper into the Snowflake AI Data Cloud for enterprise AI.
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Cloud Nine automates global ops with BPA integration

This month
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customer data
Cloud Nine streamlines global sales and fulfilment, using BPA to knit together NetSuite, Salesforce, Shopify and logistics partners.
Uk night city skyline parliament ai cyber attack locks breaches

AI-fuelled cyber attacks push UK security to turning point

This month
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customer data
AI-driven attacks shifting from data theft to crippling operations mark a 2025 tipping point for UK cyber security, DTP Group warns.