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Customer engagement Stories - Page 19

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Customer engagement stories

AI agents reshape sales teams across Australia, NZ
Customer Relationship Management

AI agents reshape sales teams across Australia, NZ

AI agents are rapidly transforming sales teams in Australia and New Zealand, slashing grunt work and reshaping how sellers prospect and close deals.

By Mark Tarre • 5 min read • Wed, 11th Feb 2026
Exclusive: Celonis' Kerry Brown warns CIOs to 'remove chaos'
Data Analytics

Exclusive: Celonis' Kerry Brown warns CIOs to 'remove chaos'

Celonis touts digital twins and process data as the missing link to turn scattered enterprise AI experiments into measurable business gains.

By Melania Watson • 5 min read • Tue, 10th Feb 2026
Exclusive: How email still reigns supreme for small business marketing
Customer Experience

Exclusive: How email still reigns supreme for small business marketing

Constant Contact doubles down on AI-driven tools while keeping email the core link between small businesses and their customers.

By Melania Watson • 6 min read • Tue, 10th Feb 2026
FICO named Leader in Gartner 2026 decision intelligence
Software-as-a-Service

FICO named Leader in Gartner 2026 decision intelligence

FICO has been named a Leader in Gartner's 2026 Magic Quadrant for Decision Intelligence Platforms, recognising its execution and vision.

By Sofiah Nichole Salivio • 4 min read • Tue, 10th Feb 2026
Technology and the Shift in Managing 'Personalised Offers'
Data Analytics

Technology and the Shift in Managing 'Personalised Offers'

Retailers are racing from blunt discounts to AI-driven one-to-one offers, promising sharper margins and loyalty in APAC's crowded market.

By Jonathan Reeve • 7 min read • Mon, 9th Feb 2026
Rockwell Automation names new New Zealand country boss
DevOps

Rockwell Automation names new New Zealand country boss

Rockwell Automation has named Shane Riley as New Zealand country manager, succeeding Mike Greig amid a wider reshuffle of its regional leadership.

By Melania Watson • 3 min read • Mon, 9th Feb 2026
Asia Pacific Loyalty Awards 2026 finalists revealed
Data Analytics

Asia Pacific Loyalty Awards 2026 finalists revealed

Asia Pacific Loyalty Awards 2026 unveils record finalist line-up as brands double down on retention, data and personalised engagement.

By Mark Tarre • 4 min read • Thu, 5th Feb 2026
8x8 sees AI customer interactions surge across voice, chat
Unified Communications

8x8 sees AI customer interactions surge across voice, chat

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

By Shannon Williams • 5 min read • Thu, 5th Feb 2026
Zendesk names Craig Flower COO to drive AI first shift
Software-as-a-Service

Zendesk names Craig Flower COO to drive AI first shift

Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.

By Mark Tarre • 3 min read • Wed, 4th Feb 2026
Banks struggle to turn AI spending into real revenue gains
Digital Transformation

Banks struggle to turn AI spending into real revenue gains

Banks worldwide pour billions into AI, but Dyna.Ai warns only a small minority are turning pilots into tangible, scalable revenue gains.

By Shannon Williams • 4 min read • Wed, 4th Feb 2026
Oracle unveils AI agentic platform for retail banks
Unified Communications

Oracle unveils AI agentic platform for retail banks

Oracle launches an AI agent platform for retail banks, blending autonomous agents and human oversight to automate and personalise services.

By Sofiah Nichole Salivio • 3 min read • Wed, 4th Feb 2026

Stories from Other Regions

Customer engagement stories

Mailchimp boosts eCommerce tools with wider SMS rollout
Software-as-a-Service

Mailchimp boosts eCommerce tools with wider SMS rollout

Mailchimp expands eCommerce tools and AI-driven automation, rolling out SMS to 34 new EMEA markets to boost small business marketing ROI.

By Sofiah Nichole Salivio • 4 min read • Wed, 11th Feb 2026
AI agents go mainstream in Singapore sales teams
Customer Relationship Management

AI agents go mainstream in Singapore sales teams

AI agents are rapidly entering Singapore sales teams, with 80% already using AI tools as leaders turn to automation to ease admin pressures.

By Melania Watson • 4 min read • Mon, 9th Feb 2026
Cleo relaunches UK AI money app to ease cash anxiety
Fintech

Cleo relaunches UK AI money app to ease cash anxiety

AI fintech Cleo stages UK comeback with a waitlisted app, betting its chatty budgeting assistant can ease mounting money anxiety.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 6th Feb 2026
Westcon-Comstor launches Tech Insights for EMEA partners
Data Protection

Westcon-Comstor launches Tech Insights for EMEA partners

Westcon-Comstor unveils free Tech Insights programme to help EMEA partners assess cyber risk and AI data readiness for customers.

By Kaleah Salmon • 3 min read • Thu, 5th Feb 2026
AliveNow crafts interactive 'Born To Trade' hub
Fintech

AliveNow crafts interactive 'Born To Trade' hub

AliveNow builds interactive 'Born To Trade' hub for FYERS, blending personalised videos and a daily quiz to drive repeat trader engagement.

By Kaleah Salmon • 4 min read • Thu, 5th Feb 2026
Smart Communications rolls out governance-first AI tools
Digital Transformation

Smart Communications rolls out governance-first AI tools

Smart Communications launches governance-first AI tools in Conversation Cloud, targeting regulated sectors moving from pilots to production.

By Melania Watson • 5 min read • Thu, 5th Feb 2026
True Media names Alison Clark to lead account team
Gaming

True Media names Alison Clark to lead account team

True Media appoints Alison Clark to lead account management as Senior Vice President, boosting its leadership hub in Minneapolis.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 4th Feb 2026