Customer Interactions Stories - Page 6

Australian Stories

Customer Interactions stories

Australian businesses struggle with AI amid data security fears

Poll reveals 34% of Australian firms view data security as a major hurdle in AI adoption, with 51% lacking a clear data management strategy.

By Shannon Williams • 3 min read • Tue, 21st May 2024

Digital Transformation

Let's dive in! Amperity's CTO on Gen AI as catalyst for digital transformation

Amperity's CTO, Derek Slager, advocates for Gen AI as a game changer for digital transformation and urges companies to fully embrace this technology or risk lagging behind.

By Staff Writer • 5 min read • Thu, 2nd May 2024

Customer Experience

Redefining profit strategies in Australia: The impact of voice technology

Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.

By Aparna Gray • 4 min read • Tue, 27th Feb 2024

Customer Experience

How Australian businesses can transform customer interaction

Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.

By Robert Woolfrey • 3 min read • Tue, 20th Feb 2024

Customer Experience

Call data: Australian businesses' overlooked tool for superior CX

Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.

By Matt McCormack • 3 min read • Thu, 15th Feb 2024

Apple

Vodafone invests $20 million in technology-focused retail revamp

Vodafone unveils $20 million tech-led retail revamp for enhanced customer experience and increased demand.

By Catherine Knowles • 2 min read • Thu, 21st Dec 2023

Global Stories

Customer Interactions stories

Marketing Technologies

Salesforce enhances Service Cloud for unified customer care

Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.

By Tom Raynel • 3 min read • Fri, 24th May 2024

Customer Experience

Qualtrics and Bain & Company boost partnership to enhance customer experience

Qualtrics and Bain & Company are to broaden their partnership to spur customer experience innovation, merging Qualtrics' AI tech with Bain's customer experience methods for faster, cost-effective improvements.

By Catherine Knowles • 3 min read • Fri, 3rd May 2024

Hyperscale

MongoDB launches pioneering AI Applications Program

MongoDB introduces the trailblazing MongoDB AI Applications Program, merging expertise with industry leaders to guide businesses.

By Shannon Williams • 3 min read • Thu, 2nd May 2024

Google

Leroy Merlin & Zitcha venture into South African retail media market

Leroy Merlin initiates its digital retail media network across South Africa, led by retail media platform Zitcha. This move signifies Zitcha's first venture in the region.

By Kaleah Salmon • 2 min read • Wed, 27th Mar 2024

Unified Communications

Embracing new tools in CX to revolutionise the digital customer journey

Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.

By Contributor • 4 min read • Tue, 6th Feb 2024

Generative AI

Zoom enhances AI Companion capabilities for improved productivity

Zoom enhances the capabilities of its AI Companion to boost productivity, communication and inclusivity across its platform, introducing new features and capabilities.

By Catherine Knowles • 3 min read • Fri, 2nd Feb 2024

Customer Experience

Businesses plan sweep of loyalty program changes by 2027

Amidst economic woes, 9 in 10 businesses plan to revamp their loyalty schemes by 2027, with 65% expected to replatform.

By Shannon Williams • 3 min read • Thu, 18th Jan 2024

Data Analytics

AI amongst key trends shaping eCommerce and retail in 2024

AI, sustainability, social commerce, and value provision will redefine retail and online sectors in 2024, predicts ecommerce specialist, Paul Waddy.

By Shannon Williams • 2 min read • Wed, 10th Jan 2024

DevOps

Zendesk acquires AI firm Klaus to enhance customer experience

Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.

By Catherine Knowles • 3 min read • Wed, 10th Jan 2024

Digital Transformation

Marketing analytics software sector riding high on AI & ML adoption

The global marketing analytics market is bolstered by increased adoption across sectors such as retail and manufacturing for improved AI and ML processes.

By Shannon Williams • 3 min read • Thu, 4th Jan 2024