Customer Journey stories - Page 12
Secure Parking transforms with cutting-edge tech
Thu, 1st Feb 2024
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crm
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cx
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martech
Secure Parking's Voyager Program revolutionises the parking experience by leveraging cutting-edge tech, including AI, for an efficient, user-friendly system.
New Relic launches Pathpoint to bolster business observability
Thu, 25th Jan 2024
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cx
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martech
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apm
New Relic introduces Pathpoint, an innovative tool for business observability, merging IT data with commercial results for improved customer experiences.
Zitcha partners with Axonet to penetrate US convenience store market
Mon, 22nd Jan 2024
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cx
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martech
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customer journey
Australian media platform Zitcha has formed a strategic partnership with Axonet to enter the USD $44 billion US C-store media network, offering a new platform for efficient, measurable advertising.
Barracuda Networks announces Nell ODonnell & Kim Mota as new executives
Fri, 19th Jan 2024
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network infrastructure
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cx
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martech
Barracuda Networks bolsters executive team with Nell ODonnell as Chief Legal Officer and Kim Mota as Chief Human Resources Officer, reflecting expansion plans.
CyberArk names Eduarda Camacho as new Chief Operating Officer
Thu, 18th Jan 2024
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saas
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cx
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martech
Australian identity security firm, CyberArk, appoints industry veteran Eduarda Camacho as its new COO, bringing 25+ years of leadership in SaaS and enterprise software.
Claroty appoints industry veteran as first Chief Customer Officer
Thu, 18th Jan 2024
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cx
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martech
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r&d
Cyber-physical systems protection firm, Claroty, appoints industry veteran Shira Bar Yosef as its first ever Chief Customer Officer, aiming to enrich customer experience.
Victoria's Secret partners with Google Cloud to boost retail with AI
Tue, 16th Jan 2024
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public cloud
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cx
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martech
Victoria's Secret and Co. has announced a multi-year strategic partnership with Google Cloud, utilising AI technologies to enhance its online customer experience and accelerate core business functions.
Case Study: How Sportsbet revolutionised fraud prevention with Accertify
Fri, 15th Dec 2023
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cx
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martech
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online fraud
Sportsbet reduced fraud loss by over 80% and decreased chargebacks over 82% by collaborating with Accertify, revolutionising fraud prevention in the online wagering industry.
Ecosystm & Verint Playbook highlights wider scope needed for CX strategies
Tue, 12th Dec 2023
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uc
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data analytics
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cx
New Ecosystm and Verint Playbook suggests businesses need to broaden their CX strategies beyond generic telephony-based systems.
Provenir & Trustfull team up for global risk decisioning enhancement
Wed, 29th Nov 2023
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cx
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martech
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integration
Trustfull has partnered with Provenir, broadening access to data sources via the Provenir Data Marketplace to enhance the efficiency of global risk decisions.
Club Med enhances global operations with implementation of NICE CXone
Wed, 15th Nov 2023
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uc
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cx
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martech
Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.
NICE tops Ventana Research's 2023 Buyers Guide for Contact Centres
Thu, 2nd Nov 2023
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uc
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cx
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martech
NICE ranks first in Ventana Research's 2023 Buyers Guide for Contact Centres, lauded for its superior product experience.
Yahoo partners with LiveRamp to boost advertising reach and interoperability
Mon, 23rd Oct 2023
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cx
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martech
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yahoo
Yahoo is expanding its partnership with data collaboration platform LiveRamp to enhance advertising reach and interoperability.
Imply appoints Pranav Parekh as Chief Customer Officer
Wed, 18th Oct 2023
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cx
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martech
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partner programmes
Imply has appointed Pranav Parekh as its new Chief Customer Officer to enhance customer experience and reinforce its position in data analytics.
Bazaarvoice acquires AI driven marketing platform Affable.ai
Wed, 11th Oct 2023
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cx
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martech
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supply chain
Bazaarvoice acquires Affable.ai, an AI-driven influencer marketing platform, expanding its capacity for social commerce integration.
Survey says 75% of retail leaders to boost post-purchase experience
Tue, 10th Oct 2023
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cx
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martech
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customer service
As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.
Defining effective service level indicators and objectives
Tue, 3rd Oct 2023
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data analytics
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cx
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martech
The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.
Vudoo partners with UTS to develop an AI recommendation engine
Wed, 13th Sep 2023
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saas
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cx
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martech
The project aims to understand better how customers interact with videos and develop strategies to unlock the value of data in Google's BigQuery data warehouse.
The power behind personalised customer journeys
Mon, 4th Sep 2023
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data analytics
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cx
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martech
Brands need to understand their customers' wants, motivations, and pain points to create a successful customer journey. Personalisation is key.
Transforming Enterprise Experience: CSPs' Holistic Customer Journey Approach
Mon, 28th Aug 2023
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cx
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martech
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ai
The journey to enhancing the customer experience for CSPs is an intricate undertaking that requires careful attention at every touchpoint.