CFOtech Australia - Technology news for CFOs & financial decision-makers

Customer Journey stories - Page 2

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Bazaarvoice acquires AI driven marketing platform Affable.ai
Wed, 11th Oct 2023
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cx
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martech
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m&a
Bazaarvoice acquires Affable.ai, an AI-driven influencer marketing platform, expanding its capacity for social commerce integration.
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Survey says 75% of retail leaders to boost post-purchase experience
Tue, 10th Oct 2023
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martech
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cx
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strategy
As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.
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Defining effective service level indicators and objectives
Tue, 3rd Oct 2023
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big data
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cx
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bi
The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.
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Vudoo partners with UTS to develop an AI recommendation engine
Wed, 13th Sep 2023
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video
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saas
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cx
The project aims to understand better how customers interact with videos and develop strategies to unlock the value of data in Google's BigQuery data warehouse.
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The power behind personalised customer journeys
Mon, 4th Sep 2023
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big data
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bi
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cx
Brands need to understand their customers' wants, motivations, and pain points to create a successful customer journey. Personalisation is key.
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How unified observability transforms user experiences and business performance
Mon, 4th Sep 2023
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cx
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martech
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cloud infrastructure
Unified observability is not merely a technological buzzword; it is a paradigm shift that organizations must embrace to stay ahead in the race.
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Transforming Enterprise Experience: CSPs' Holistic Customer Journey Approach
Mon, 28th Aug 2023
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martech
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cx
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ai
The journey to enhancing the customer experience for CSPs is an intricate undertaking that requires careful attention at every touchpoint.
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Verint introduces its enterprise experience management solution
Sat, 17th Jun 2023
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big data
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data analytics
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bi
Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.
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Adobe unveils innovations across Adobe Experience Cloud
Sat, 10th Jun 2023
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ecm
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cx
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martech
Adobe announces the availability of Adobe Product Analytics for enterprise customers and significant enhancements to several other Adobe products.
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Manhattan, Google, Zebra benchmark unified commerce retail
Thu, 23rd Mar 2023
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pos
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public cloud
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cloud services
Analysis of real purchases and returns across digital and physical journeys finds unified commerce leaders outperform competitors by as much as 6X in revenues.
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Espria and Five9 to provide cloud contact centre solutions
Wed, 22nd Mar 2023
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contact centre
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cloud services
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managed services
The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.
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Retailers must change how they manage customer experience or risk getting left on the shelf
Thu, 2nd Mar 2023
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martech
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cx
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it automation
Online retail isn’t just about marketing products effectively. Customer experience is just as crucial to success.
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NICE named a leader in Quadrant Knowledge’s 2022 CJA report
Wed, 22nd Feb 2023
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big data
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contact centre
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bi
NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.
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Cyara Expands Executive Team to Drive Growth
Thu, 16th Feb 2023
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cx
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martech
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kpis
Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.
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Genesys appoints Olivier Jouve as new Chief Product Officer
Fri, 9th Dec 2022
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microsoft
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contact centre
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cx
Genesys appoints Olivier Jouve as Chief Product Officer and Barbara Holzapfel as Chief Marketing Officer to further enhance customer experience strategies.
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monday.com appoints Yoni Osherov as Chief Revenue Officer
Fri, 25th Nov 2022
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cx
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martech
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partner programmes
monday.com appoints Yoni Osherov as their first ever Chief Revenue Officer to oversee customer journey, drive growth and enhance collaboration.
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Rocketship growth trajectory sees appointment at ExtraHop
Fri, 18th Nov 2022
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cx
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martech
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partner programmes
ExtraHop appoints Chris Scanlan as President and CCO to lead global sales and revenue strategy as the company looks to take the top spot for NDR.
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Calabrio appoints Jim Davies as Chief Experience Officer
Fri, 11th Nov 2022
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cx
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martech
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customer journey
Former Gartner analyst Jim Davies becomes Calabrio's Chief Experience Officer, prioritizing customer-first contact center strategies and VoC insights.
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Antavo appoints Caleb Gamble as Sales Director APAC
Fri, 11th Nov 2022
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big data
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cx
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bi
Antavo expands to APAC, with Caleb Gamble leading growth. Exciting opportunities to add more value to customer experience through personalised interactions.
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Optimizely and Orchard partner to scale marketing experimentation
Tue, 13th Sep 2022
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crm
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cx
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martech
Optimizely has announced a partnership with Orchard to help marketers and organisations scale experimentation through a mix of strategy and platform.
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Tangerine Telecom appoints Joel Gibson as brand's first ambassador
Fri, 26th Aug 2022
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martech
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cx
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customer journey
Money-saving expert Joel Gibson becomes Tangerines first ambassador offering tips and hosting Squeeze Test videos for customers. #savemoney #NBN.
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The proof is in the pudding: How to navigate to CX excellence
Mon, 22nd Aug 2022
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crm
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cloud services
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cx
Investing in analytics and integrating technology strategically are key to improving the customer experience, says Freshwork's research.
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Exclusive: How Accenture is changing the customer experience game
Fri, 19th Aug 2022
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crm
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cx
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martech
Creating highly personalised real-world customer experiences using API, NFC, and spatial technology is taking traditional experiences to the next level.
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LastPass appoints Amy Appleyard as chief revenue officer
Fri, 12th Aug 2022
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cx
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martech
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iam
Amy Appleyard, a cybersecurity sales veteran, has been appointed as LastPass' chief revenue officer to lead key revenue-related functions.