Customer Loyalty stories - Page 2
Qualtrics unveils AI tools to fix customer issues fast
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uc
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data analytics
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digital transformation
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
Changing customer loyalty landscape: Here's what retail leaders need to know
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data analytics
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cx
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martech
Retail leaders are racing to turn data, AI and retail media into performance engines, reshaping how customer loyalty will work by 2026.
Trust as a measurable asset for CMOs in the age of AI
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cx
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martech
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partner programmes
As AI floods marketing channels with competent content, CMOs are racing to quantify trust as their scarcest and most valuable asset.
Upgrade advantage: Future-proofing for partners, MSPs and MSSPs
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firewalls
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network security
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cx
SonicWall's future-proof firewalls help partners cut rip-and-replace, boost security and lock in long-term customer loyalty.
MONEYME unveils 1% cashback card as points lose shine
Last month
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crypto
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fintech
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cx
MONEYME launches 1% cashback credit card as new research shows Australians are turning away from complex points-based rewards schemes.
Retailers warned: identity gaps blunt AI personalisation
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data analytics
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digital transformation
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cx
Amperity warns identity gaps and flat budgets mean AI-led retail personalisation remains generic, missing high-intent moments for shoppers.
From complexity to clarity: Why eCommerce needs clean customer data
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data protection
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digital transformation
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cx
In eCommerce, clean verified customer address data is now essential to cut costs, stop fraud and keep shoppers loyal worldwide.
Qualtrics named Leader in Gartner Voice of Customer
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uc
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data analytics
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digital transformation
Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.
Zendesk to acquire Forethought in agentic AI expansion
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digital transformation
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cx
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martech
Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.
AI CX ambitions outpace readiness for Australian firms
Last month
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crm
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uc
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digital transformation
Australian firms boost AI spending for customer experience, but skills, data gaps and staff concerns show ambitions outpacing readiness.
Zendesk to buy Forethought in agentic AI expansion drive
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uc
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digital transformation
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cx
Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.
AI is key to smarter shelves in the UK retail stores
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data analytics
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digital transformation
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cx
AI‑driven planograms, AR tools and image recognition are reshaping UK store shelves, cutting costly stock gaps and boosting loyalty.
Trust, transformation and the women leading modern client partnerships
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crm
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digital transformation
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cx
Women in client leadership are quietly transforming creative-tech partnerships, aligning innovation with trust, governance and measurable growth.
Pharmacies urged to modernise retail tech for margins
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network infrastructure
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data analytics
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digital transformation
Canary IT warns pharmacies to modernise integrated retail tech and loyalty tools or risk eroding margins amid rising costs and competition.
Amperity hires Bridget Perry as Chief Marketing Officer
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data protection
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digital transformation
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cx
Amperity names seasoned SaaS marketer Bridget Perry as CMO to drive global growth and sharpen its AI-focused customer data platform.
Grafana: Turning data chaos into developer efficiency and CFO savings
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devops
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data analytics
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siem
Grafana leans on AI-powered observability and Adaptive Telemetry to sharpen developer insight while slashing cloud bills by up to 50%.
Women at the table transformed loyalty and leadership
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cx
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martech
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personalisation
Women leaders in loyalty say real change comes when they're heard, trusted to judge for themselves and freed from systemic barriers.
AI-era contact centres become strategic CX data hubs
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crm
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uc
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data protection
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
Shoppers ditch Australian brands over poor site search
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digital transformation
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cx
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martech
Shoddy search tools are driving Australians from favourite online retailers, with 72% abandoning brands and many paying rivals more.
Poor website search drives Australian shoppers away
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devops
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digital transformation
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cx
Australian shoppers are deserting online retailers over clunky site search, with many paying more elsewhere for AI‑style, natural language results.