Customer Satisfaction stories - Page 10
Medallia links with PwC UK to uplift customer experience across Britain
Fri, 17th Nov 2023
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martech
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cx
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customer centricity
Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.
EzyCollect unveils direct debit feature for seamless B2B payments
Fri, 17th Nov 2023
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risk & compliance
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customer satisfaction
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customers
Automated B2B payment specialist, ezyCollect, has introduced a Direct Debit Authorisation feature to streamline client onboarding and ensure timely payments.
ShipStation & ChannelEngine partnership aims to enhance global ecommerce experiences
Mon, 13th Nov 2023
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martech
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cx
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supply chain systems
ShipStation and ChannelEngine's new partnership targets enhancing global ecommerce, easing merchants' shipping logistics and marketplace integration.
NTT DATA UK&I & eir partner to improve customer service with AI
Fri, 10th Nov 2023
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uc
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cx
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martech
NTT DATA UK&I and eir are set to transform customer experience in the telecommunication sector via a strategic AI partnership.
LogicMonitor launches AI tool Co-Pilot to enhance IT operations efficiency
Fri, 10th Nov 2023
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devops
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apm
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software development
LogicMonitor unveils AI tool Co-Pilot, designed to streamline IT operations, foster innovation and improve user experience.
BP invests in AI forecasting to enhance CX, reduce waste
Thu, 9th Nov 2023
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martech
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cx
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ai
BP partners with RELEX Solutions for an AI-driven platform to optimise supply chain across its 300 UK retail stores.
Rubrik launches AI companion 'Ruby' to enhance cyber detection and recovery
Thu, 9th Nov 2023
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advanced persistent threat protection
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ai
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cybersecurity
Rubrik introduces AI assistant, Ruby, aiming to bolster cyber threat detection and recovery by using advanced AI and automation.
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Cybage Software welcomes Geoffrey Van Haeren to Advisory Board
Tue, 7th Nov 2023
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software
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global expansion
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digital marketing
Cybage Software Pvt. Ltd welcomes industry expert Geoffrey Van Haeren to its Advisory Board, adding to its expertise and innovation.
Agile software development pivotal to future AI and ML growth, says expert
Fri, 27th Oct 2023
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fintech
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risk & compliance
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ai
The future of AI and ML will be shaped by Agile software development, says Damian Winczewski, Head of Agile at STX Next.
John Lewis sees 30% sales increase through Zyler's virtual try-on software
Fri, 27th Oct 2023
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cx
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martech
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sales
John Lewis reports a 30% sales boost attributed to the use of the AI-powered virtual try-on software by Zyler.
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Gallagher Security promotes Karl Harris to National High Security & Federal Manager
Tue, 24th Oct 2023
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customer satisfaction
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job moves
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development
Gallagher Security has announced the promotion of Karl Harris to National High Security & Federal Manager in Australia.
Manolo Blahnik taps Oracle NetSuite for supply chain management upgrade
Mon, 23rd Oct 2023
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oracle netsuite
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professional services automation
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oracle
Manolo Blahnik partners with Oracle NetSuite to boost supply chain efficiency and visibility across global operations.
Oracle acquires Next Technik for Field Service Management solutions
Mon, 23rd Oct 2023
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martech
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erp
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software development
Oracle revolutionizes field service sector with acquisition of Next Technik, enhancing efficiencies and customer satisfaction for NetSuite users.
Voice analytics market projected to reach USD 9.33 billion by 2030
Wed, 18th Oct 2023
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uc
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biometrics
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cx
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
Searchspring acquires AI product-bundling platform Increasingly
Sat, 14th Oct 2023
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ai
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emea
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apac
Searchspring, a frontrunner in on-site search and ecommerce personalisation, has acquired AI product-bundling platform Increasingly.
Kore.ai launches Voice Gateway on Genesys AppFoundry for enhanced CX
Thu, 12th Oct 2023
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martech
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cx
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hcm
Kore.ai's Voice Gateway for Genesys Cloud CX is now available on the Genesys AppFoundry, enhancing customer and employee experiences in contact centres.
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Cevo announces new Data & AI & Modernisation Practice Leads for AWS consultancy firm
Wed, 11th Oct 2023
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data analytics
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big data
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bi
Today, Cevo announces two new appointments to strengthen its team and drive growth in data and AI and modernisation practices.
Survey says 75% of retail leaders to boost post-purchase experience
Tue, 10th Oct 2023
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martech
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cx
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strategy
As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.
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Quorum Cyber appoints Steven Marandola as VP of Innovation & Rebecca Court as Marketing Director
Fri, 6th Oct 2023
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cybersecurity
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partner programmes
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professional services
Quorum Cyber expands leadership team with Steven Marandola as VP of Innovation and Rebecca Court as Marketing Director. Growing rapidly in the UK.
Defining effective service level indicators and objectives
Tue, 3rd Oct 2023
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cx
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data analytics
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martech
The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.